Customer testimonials

We had made to measure, which was easy, but until it was delivered, we kept our fingers crossed our measurements were accurate. Didn't need to worry. The surround is lovely, just what we wanted. Service from Fire & Surround was first class. Would use again.

Great service at this place - the sales guys will really take the time to talk you through the products, materials etc., and discuss options re. measurements - so the end product is exactly as hoped for. Can't fault the quality, or the delivery either. Very happy :)

Lovely surround, look’s especially nice with the led lights.

Thank you for delivery of the fire surround. Perfect. It somehow looks better than I imagined it would be. A lovely colour which has made the room look much more homely, I am very pleased with it.

Thanks again

Overall we are extremely happy with the service we received from Fires and Surrounds. In particular, Shaun was very helpful with all my questions I asked and responded immediately. Price and quality of the product were excellent; delivery as agreed and now that I have finally fitted the fireplace we are really happy. Would not hesitate to recommend this company. Thanks again.

We asked for a 'one off' made to measure surround which was almost twice the normal size. The job was always going to be complex and time consuming if we were to get it right. And, of course, we could not afford ANY errors. Well, we could not have selected a better website! 'Fires and Surrounds' was so helpful and so accommodating. They gave good advice and lots of help throughout as we bounced plans and drawings backwards and forwards. Finally, the surround arrived and it was a perfect fit!! It was solid and heavy and looked great. Every inch what we were promised and REALLY smart. We would strongly recommend Fires and Surrounds. It's a very good product and customer support is first class. What more could you want?

Thanks very much

Just a short email to thank you for all your assistance with my order and especially for your standard of workmanship. I know that my request was certainly not the norm for you, however, you really have excelled here. My shelf and mirror were delivered on the day and time you specified and being perfectly honest, look so much better than I was expecting. At this moment they stand proudly in my hall and look fabulous. Although I will not be fitting them for a few weeks I will forward a photo or two when they are on the wall.

Many thanks for listening to my crazy ideas, your patience and manufacturing skills have created what was initially in a dream

I hope you are well. I just wanted to forward my thanks to you at Fires and Surrounds - our fire surround is perfect, so much more than we expected. The quality and finish are excellent.
We have been let down by five highly reputable companies and it has taken over 10 months to get to a resolution - it has been a long and stressful journey to get something sorted for our space.

Once everything is installed I will take some photos and leave a highly positive review.

Take good care and thanks again,

Hello! We’ve been in receipt of our fabulous fire surround for a week now and we’re absolutely delighted!
It’s solid, and nicely made, and the paint finish is lovely.
Super service, such efficiency!
I was anxious buying, online and unseen but needn’t have had any concerns. A thoroughly good buy!
Thank you, we will definitely be recommending you.

The extra fillets for my surround have turned up and I have fitted them without a problem. The new fireplace looks great (see attached pic). Many thanks for a good service!

Kind regards

Absolutely delighted with our new fire surround so much so we would love to purchase another for our dining room. Exactly the same dimensions, which were spot on by the way, but this time in golden oak. Please reply with the necessary Paypal link as before and confirmation of the sizes as from the previous order.

Many Thanks

Hi I just wanted to say thanks for resolving the issues with the mirror. Looks great, appreciate your help. it's rare to experience such quality of service these days, you will certainly be recommended.

Best regards

I had my Longford Olde England White fire surround and granite back panel delivered a couple of weeks ago and was delighted with them on arrival I have now had had them fitted and it they look fabulous. thank you so much for your courteous helpful and friendly service I will certainly recommend you to anyone,

many many thanks again.

I wanted to say that we have been very impressed with the efficiency with which you dealt with our recent order - you kept us informed all the way down the line as to when our goods would be delivered and they were, exactly when you said they would! And the gentleman who made the delivery was just that - a gentleman! He was efficient, polite, respectful of our property and informative - a credit to you! Needless to say, we are delighted with our goods - a beautiful wooden fire surround and lovely black granite hearth, delivered in perfect condition. We would like to thank you too for your effort in finding a fire for us. We will definitely recommend you to friends and family.

As promised here are the photos of the fire surround and mirror. The fixing for the mirror worked perfectly.
Thanks for your help.

Here's a pic of our hamble fireplace with downlighters and valour fire. Looks great and was even made to bespoke size to accommodate lights on our flat wall. Delivery was exactly on time and we saved £100's on showroom price. Couldn't fault the service or product

Will definitely recommend