Delivery Information
Delivery is free on all fire surrounds to mainland Great Britain, and generally takes 1 to 3 weeks from when you place your order. Every surround is delivered fully assembled by our own team, never by courier.
How long will delivery take?
Most orders are delivered within 1 to 3 weeks. Within 48 hours of your order we'll confirm your exact delivery date. Deliveries to postcodes beginning IV and AB can take a little longer depending on when you order, and delivery times may also be longer during very busy periods.
Made to measure surrounds are built to your sizes in our workshop and are usually delivered within the same 1 to 3 weeks. See made to measure for more.
How much does delivery cost?
- Fire surrounds, suites and media walls: free delivery to mainland Great Britain. When you order one, everything else in the same order is delivered free too, including fires, hearths, back panels and mirrors.
- Fires on their own: £15. Free when ordered with a fire surround.
- Colour samples and fitting brackets: sent free by Royal Mail.
For any other product ordered without a fire surround, a delivery charge applies based on the size, weight and supplier of the item. You can see the charge in your basket before you check out.
Who delivers my order?
Our own dedicated delivery team brings every fire surround to your door. We don't use couriers: surrounds are large pieces of furniture that are easily damaged, and delivering them ourselves means you can check yours and be completely happy before our driver leaves.
Colour samples and fitting brackets are sent by Royal Mail, usually within a few working days, so we don't give a delivery date for these.
Choosing a delivery date and time
We'll arrange delivery for a time that suits you. We'll confirm your delivery date, then contact you the day before with a two-hour delivery slot. Our delivery team works Monday to Friday, 6am to 5pm.
If you'd like, our driver can call you about 30 minutes before arriving. Otherwise we'll only call on the day if we're running outside your slot. We always do our best to keep to the slot, but please allow for the odd unforeseen delay.
Can I change my delivery date?
Yes, just call us. Your new delivery date will usually be about three weeks later, when we're next in your area, or four weeks for some postcodes.
What if I'm not in?
If nobody is home when we arrive, we'll re-deliver in about three weeks, and a £50 re-delivery charge applies.
How will my order arrive?
Wooden fire surrounds arrive fully assembled and bubble wrapped. Fires come in the manufacturer's box, and marble and granite sets are wrapped separately in cardboard.
Media suites: delivery and fitting your fire
Media suites arrive with the fire packed separately, as our delivery is a one-person team. Fitting it is easy: remove a few screws and the fire simply slides into place.
If you'd prefer, your suite can be delivered with the fire already fitted in place. You'll just need someone at home to help us carry the suite in. Add "We will have someone to help carry the surround" to the order note in your basket and we'll fit the fire at our factory. If there's no one to help when we arrive, we won't be able to deliver the suite and the £50 re-delivery charge will apply.
What if something is damaged?
Our driver will wait while you unwrap your surround and check it with you. If you spot any damage, just tell the driver: they'll take it back and we'll sort it out, with nothing for you to arrange. Re-delivery is usually within about three weeks, and sooner if we can.
If you notice damage on a made to measure surround after the driver has left, please let us know within 24 hours. We'll collect it next time we're in your area (about three weeks) and bring it back around three weeks later, so allow a minimum of 6 weeks. That's why it's best to check made to measure surrounds while the driver is with you.
Where do you deliver?
We deliver to all of mainland Great Britain except postcodes beginning PA23, PA28, PA29, TR, KW, IV19 to IV28, IV40 to IV49 and IV51 to IV56. We don't deliver to the Isle of Wight, the Isle of Man, Northern Ireland or the Scottish islands.
I'm outside your delivery area. What are my options?
We're happy to hand your order to a courier that you arrange. We inspect and photograph every surround before it's packed, but any damage in transit is between you and your courier. Contact us and we may be able to suggest some couriers.
You can also hire a van and meet us at a convenient location. Our surrounds are delivered assembled and are too large for most estate cars. If there's a fault or damage, we can only collect from the original handover point and can't cover any courier costs.
Any questions?
Call us on 01422 250 723, Monday to Friday, 10am to 4pm, or contact us and we'll be happy to help. You might also find our fitting guide, how to measure a rebate and buyer's guide useful.