Customer testimonials

Our fire surround was delivered today and we are absolutely thrilled with it. It’s already fitted and fits perfectly - we got there in the end with your help!

Many thanks for your prompt and reliable service.

Fireplace is in and looks great. The driver was really helpful and explained how to fit it which was great.
It was a bit tight to fit, down to us and our measurements, so we had to adjust the negative rebate. After doing the adjustments we’ve noticed that there is now a very small strip without paint and I wonder if I could I buy some paint to fill in the gap?

Received our surround on Thursday and couldnt be happier. They were so helpful in making sure we got the best proportions for the surround while fitting our new fire inset perfectly. Very helpful and lovely finished product.

Very pleased with all aspects of viewing, choosing, ordering and the delivery of our new fireplace. Would recommend. Thank you.

Just wanted to say how pleased we are with our bespoke fire surround. Delivered on the day expected, looks exactly as we hoped for, easy to install and fits perfectly.
Thanks again for your help and advice with the measurements.

Just a note to say Thankyou for the fire surround
Super happy with the final result!
Your video instructions made fitting the brackets super easy as well

Thanks again

We are sending this email to confirm our absolute delight with your service and the superb service from your chap who delivered and took care to unpack and make sure we were completely satisfied.

Sincerely Yours

Hi, Staff at Fire And Surround.
We installed the surround, and we are very happy with the purchase. Please find the photo attached.

After reading the website guides I still had a query about rebates. A quick call and all was explained to me and I was bid goodbye, there was no push to order but I was more than happy to do so. Despite a delay in delivery, the communication with Fires and Surrounds was excellent and I would highly recommend them to anyone.

We absolutely love our new fire surround! It has completely transformed our space and adds so much warmth and character to the room. Thank you for the excellent service – we couldn’t be happier!

Really helpful customer service both pre and post sales. Shaun helped me on several occasions with technical queries and colours. Arrived on time and looks great. Thanks again. Would fully recommend. Very positive experience.

Brilliant service from ordering right through to delivery. Over the moon with our new fire surround it looks absolutely fantastic. Would certainly recommend this company.

From the initial phone call to the fireplace being delivered, first-class service.
The fireplace and fire finish off our living room perfectly. My husband put it up in no time at all, and the instructions were very easy to follow.
We are extremely happy with our new purchase.

We absolutely love our Stratus Fireplace Suite.
We needed non standard measurements to fit the carpet cutout and it fitted perfectly.
The staff were most helpful sorting this out.
The delivery driver was also very helpful.
The fireplace suite oozes quality and is extremely well made.
Excellent product and service, 100% recommended.
Thanks.

We took delivery of our Austin, custom made surround yesterday. Just wanted to let you know that we are trilled with it. It finishes the room and looks stunning! Many thanks for all the help you gave us with the measurements and ordering. Excellent service!
Kind regards

Excellent service from the wood samples that were sent to the delivery of the surround and fire.

The surround was unwrapped in front of me and checked by myself and the delivery driver to make sure I was happy and there were no problems.Very happy with the price, service and quality. Have since ordered the matching mirror.

Would definitely recommend.