Customer testimonials

I wanted to tell you how pleased we are with our bespoke Appleby fire surround. We unpacked it this morning to precisely measure it for hearth and the construction, finish and overall look of it is excellent.

Just wanted to say how pleased we are with our 3 step oak fireplace surround. It fits perfectly, looks great and is a perfect match for our existing furniture. Buying it was very easy and it was delivered earlier than expected.

Amazing service, personable company and love the surround

No review given but 5 stars left for surround, delivery driver and overall satisfaction.

Hello Shaun, Just a note to say thank you for the Stour Fire Surround which arrived here this morning dead on time and in very good shape. Nice to do business with good people that know their product and a willingness to communicate with their customers. Everything is good and we look forward to having the surround fitted next Friday.

Best wishes to everybody for Christmas and the New Year.

I telephoned the company to order my fire surround as I was unsure of some of the details needed. The help I received was fantastic. I really felt I was in the hands of a company that knew what they were doing. This gave me confidence to order. The pleasant professional attitude of staff was very refreshing.
Thank you very much will have no qualms about recommending you to others.

Just to let you know surround arrived this morning. It's great and fits a treat, photo attached. Just want to say very impressed by the whole service. I will definitely be recommending you to others and you can quote me on it :)

Many thanks for all your help.

The fire surround fits perfectly and looks fantastic. Thanks for your help with everything.
Regards,

From my first phone call to order a made to measure surround and hearth, to delivery, everyone was very helpful and friendly. Thank you for my beautiful surround and hearth which we love.

Just a quick note to thank you and your colleagues for all your help. The order was delivered on time and damage free as you had stated. It was fitted the following day by an excellent local fitter, whose meticulous work has done full justice to the fire. We are now the proud and very happy possessor of a beautiful looking fire and are very happy with the whole experience. We have, unfortunately, not always been so lucky. I was a little nervous at placing such a large order for something such as this over the internet. I can say that the level of service that you and your team have provided throughout, has been reassuringly attentive and professional. I would not hesitate to recommend you to others and will certainly come back to you if I have further requirements.

Thanks for everything,

Delighted with the fire surround.

Good to deal with, very helpful discussing our needs. Delivered exactly on time.

Good quality product

Dear Sirs, I have installed the fireplace that was delivered last Thursday and was very pleased how straightforward it all was.

Many thanks for your excellent service.

Fantastic quality and couldn't be happier with the fireplace suite.

I don't post many reviews but I felt I had to with these guys.
Very happy with everything, was really good to actually discuss with someone over the phone what our requirement was, double / triple check measurements esp as this wasn't a replacement but a new install.
Even managed to know that I needed to check the colour so sent some colour samples which I'm pleased they did as we had the wrong one in our head.
Super quick delivery, it's spot-on
Thanks so much, team!

I am very pleased with my purchase just need to get someone in to fit it in for me, Delivery driver was very good and friendly, Have a lot of steps out front and traffic bit much but he was very good.

Amazing company and very helpful. Nothing was too much trouble.
Ordered a fire surround and it arrived on the day they said it would. Can’t fault them.

The surround is lovely and of good quality.