Customer testimonials

After being let down by a different supplier we contacted Fires and Surrounds and everything was perfect, thank you for the free fitting kit

Just like to let you know that I received your wood samples and consequently ordered a Cherwell fire in Antique white which has arrived today and is really lovely, I would recommend you to anyone. Thank you again for an excellent service and product. I would like to add that your driver/delivery man was so helpful as my husband has recently had an accident and was unable to help so he unpacked and placed the fire for me, great service,
Thank You,

Good morning,
Everything went well yesterday with the delivery if the fire surround/hearth and back plate.
I examined the three pieces as the driver patiently waited.

An excellent courier, especially when he had to carry the granite hearth and back plate up 25 steps.

The fireplace looks great, as does the hearth and back plate.

Thank you.

So, so pleased with my fireplace.

Please let me know what you think.

Regards

Thank you very much, everything was delivered on time, is absolutely beautiful and I am very pleased with your service and product.

Hi Shaun my husband has just fitted fire surround it looks fabulous and fits exactly

Many Thanks

Very good customer service, prompt delivery and very pleased with finished product.

5 Stars

The information on the website is really good and helped me feel confident that I had ordered the correct size. There is a very good selection of styles and colours and being able to order samples really helped too. The communication was very good , the delivery very fast and the driver was very nice and helped us check it before he went. We haven't fitted it yet but we are really happy with the selection we made. It is excellent quality and good value compared to other places I looked at. Overall an excellent company and definitely recommend!

Just like to say I am delighted with the fire surround, having been on hols for 2 wks only just got round to pushing it in and it fits perfectly. Thanks very much indeed

Regards

Hi Malcolm

We opened the new fire surround today, and just wanted to say thank you, it is perfect.

Also wanted to say what great service you offer and I will definitely recommend you.

Many thanks again

I just wanted to say how thrilled we are with our new fire surround which we fitted today. Just need to arrange for a gas engineer to fit and service our gas fire after Christmas and to finish off - hence hole in wall from old fire surround!
Merry Christmas

The company was one of the most efficient and responsive I have ever used.

An exceptional quality product that looks amazing. Delivery was excellent and we didn’t have to wait too long for the item to be manufactured. Before I placed the order I called the number provided as I needed to check a few things and the staff member was most helpful, polite and knowledgeable. I would highly recommend Fires and Surrounds.

Can I just say how exceptional your service and the quality of your goods are. We ordered a fire surround and compared to other companies what you offer is beyond comparison.

Well done

The fire surround arrived today. It is perfect!! I am delighted.

Thank you so much