Customer testimonials

Good Evening,

Just wanted to get in touch to let you know that the Calais surround and fireplace which you delivered to us on Friday morning was finally fitted earlier today and we absolutley love it!

I also wanted to thank you for all of the help, assistance and advice during our ordering process. Everything was extremely professional, friendly and easy to understand too.

John who kept us up to date with the delivery information was also lovely. Whilst we weren’t at home when the fireplace was delivered (due to being at work) the Mother-in-Law commented on how lovely and friendly the lad was who delivered it too.

So we’re really impressed, we’ve been telling as many people as we can about you in hope that you get some future orders from the North East!

Thank you so much again,

Must congratulate you on the beautiful fire surround I purchased from your company. It is a top quality product, competitively priced was easy to fit and looks marvellous in situ.The delivery driver unpacked and examined the surround for faults, he was very helpful and friendly.

Many Thanks

Just a quick thank you for the excellent service and bespoke, quality product, made to measure, and faultless.

Regards

All in and looking fab.
Thanks for the outstanding job.

Thank you so much, it's beautiful!!! I am so pleased / very big thank you to you and your team

Merry Christmas and best wishes

Many thanks for the recent delivery of the San Diego fire surround. It looks great and we are very pleased with it.

Kind Regards

Hi Shaun
Thought I'd send you pics of the fire surround that you supplied to me.
Both myself and my customer are extremely pleased with it.
I will definitely be using your company again as the quality of the product and the professionalism of your services are superb.
Many thanks

Thank you so much for your help, prompt service, top quality product. Delivered on time by a very courteous delivery man.
We are so happy with our new fire surround, and my husband found it easy to fit.
Delivered by 8am fitted by 9am
Thanks again

I am delighted with my fire surround. I was nervous about ordering it online and unseen, but it is excellent quality and exactly as pictured. The staff at Fires and Surrounds were very helpful with the measurements, and the delivery driver was friendly and gave me plenty of time to check the condition of the surround. The overall service was great and the surround is perfect in my room. I would definitely recommend this company.

Love it.

Thank for the fire surruond, it looks and fits great.

Regards

Beautiful fireplace , the whole team were brilliant . From ordering to delivery a first class service.

Thought you would like to see the fireplace in situ. We had to adjust behind the frame as the marble was sticking out more than we thought. The fire surroundIt looks great.

Called for additional rebate advice and followed instructions about measuring correctly and adding info into the comments box of the order. Fireplace fits brilliantly, no gaps so obviously the comments in the special instructions were followed. Delivered without problems, friendly helpful delivery driver and it arrived in perfect condition.

I have now received delivery of my 'Hamble' oak fire surround. May I congratulate your factory for the fine quality of workmanship and finish achieved - second to none!

Thanks for the delivery and the fire surround. Its all been put in place the day it arrived and looks great. Very pleased with both the product and the delivery.

Regards