Here to Help
How much does a fire surround delivery cost?
Delivery on mainland UK costs £9.50, except for those stated below.
How long does it take from ordering products to the day of delivery?
Delivery of goods will generally take up to 15 working days from payment. You will be fully advised of the exact delivery date within 48 hours of purchase. During very busy periods delivery times may increase.
Can I nominate a specific time & date for delivery?
We will endeavour to arrange delivery at the most convenient time for you and will provide you with the exact date and whether the delivery is scheduled for morning or afternoon. Our delivery service works Monday to Friday 06:00 to 17:00.
Will we be contacted on the day of delivery?
Our driver can contact you approximately 30 minutes before delivery if you request this service. Otherwise, we will only contact you if we are outside our delivery slot.
What happens if I am not in to take delivery?
We contact all customers before the delivery date either by email or phone to give a 2-hour slot. If you are not in to take delivery within the time given then the next delivery will be in two weeks from the date given. If you are not in when we attempt to make the delivery, then delivery will be in two weeks and there will be a further £25 charge. Although we take every effort to stick to the 2-hour slot given please allow for unforeseen circumstances.
Do you deliver to my area?
We deliver to all of mainland Great Britain except to areas where the postcode starts with PA29, PA28, PA23, SA, TR & TW, IV19, IV20, IV21, IV22, IV23, IV24, IV25, IV26, IV27, IV28, IV40, IV41, IV42, IV43, IV44, IV45, IV46, IV47, IV48, IV49, IV51, IV52, IV53, IV54, IV55 & IV56; customers wishing for non mainland or any of the above postcodes can contact us for a haulage quote.
Are fireplaces supplied fully assembled?
Wooden fire surrounds are completely assembled and bubble wrapped. Fires are provided in their manufacturer's cardboard box and marble sets are cardboard wrapped separately.