Testimonials

We love receiving feedback and pictures from our customers and are really proud of our testimonials. Please have a browse through some of or customers comments, and we would love you leave us some feedback.


Good Morning, Just a line to say thank you so much, my new surround is perfect, just what I wanted,
many thanks again for your time and help.

Lynn, (Gateshead)

We just wanted to drop you a line to say how extremely pleased we are with our beautiful new oak fire surround and it looks perfect in our sitting room. We are extremely impressed with the quality of the surround and would like to pass on our compliments to the factory team who constructed the piece. Thanks too to you and everyone in the sales team who have assisted us with our purchase and we will certainly recommend your company.

Many Thanks.....

Lindsay (Brentwood)

Would like to say A BIG thank you for the excellent customer service, prompt delivery & perfect condition of my new fire surround

Joanne

Fire surround arrived today, very pleased with it. Delivery man very pleasant and helpful.

Thanks

M Blaikie (Huddersfield)

Hi I just wanted to say thanks for resolving the issues with the mirror. Looks great, appreciate your help. it's rare to experience such quality of service these days, you will certainly be recommended.

Best regards

M Guest, (Redditch)

My fire surround was delivered on Friday and it is lovely. Thank you so much for sorting things out for me, and apologises for the problem in the first place.

Kind regards

S Walsh (Stockport)

Just a quick thank you for the excellent service and bespoke, quality product, made to measure, and faultless.

Regards

David, (Bournemouth)

I would like to take this opportunity to thank you for your help and excellent service I received from you in purchasing the fire surround .The surround has now been fitted along with a new gas fire and it looks fantastic, the sizes you made it where perfect and fitting was very easy. Once again many thanks.

Kind Regards

J Hignett, (Stocksfield)

Thanks for the delivery and the fire surround. Its all been put in place the day it arrived and looks great. Very pleased with both the product and the delivery.

Regards

R Griffiths (Lowersoft)

I wanted to tell you how pleased we are with our bespoke Appleby fire surround. We unpacked it this morning to precisely measure it for hearth and the construction, finish and overall look of it is excellent.

Thank you.

K Thompson (Manchester)

Hi,

Would just like to say a big thank you to all your staff for the made to measure fire surround, it fitted perfectly and looks great. I would recommend you to anyone, a very professional and well run business, may you continue to prosper.

Kind regards

Alan (New Balderton)

I would like to thank you and your team for very prompt delivery, excellent materials and for producing exactly what I wanted. (I did measure several times but there is always that slight uncertainty that I got it just right!) the surround fits perfectly and compliments the room. I had it fitted in 10 mins and have exactly what I wanted.

I will certainly recommend your services.

Jim Brown (Swindon)

Thank you very much, everything was delivered on time, is absolutely beautiful and I am very pleased with your service and product.

Anne (Essex)

I wanted to tell you how pleased we are with our bespoke Appleby fire surround. We unpacked it this morning to precisely measure it for hearth and the construction, finish and overall look of it is excellent.

K Thompson

Just a short note to thank yourselves for the on time delivery of the fire surround and to also advise yourselves how pleased we are with the fire surround, I intend to install it this week-end but hopefully I don't expect any problems. We are both pleased with the quality and design of the item and in our opinion, the website photographs do not show the full quality of the product. We will, of course, recommend yourselves to anybody who asks us about the fire surround.

Many thanks again

N Wells

Thanks to everyone for my new fire surround. After the initial contact with Kevin and then the subsequent ordering it has ben plain sailing. Absolutely delighted that it has just been delivered and it not only fits perfectly but looks absolutely stunning. It was a great choice from your range but it was also a great choice to use your company.It just finishes off the room perfectly.

With thanks and kind regards

Andy Cumming (Dorset)

Must congratulate you on the beautiful fire surround I purchased from your company. It is a top quality product, competitively priced was easy to fit and looks marvellous in situ.The delivery driver unpacked and examined the surround for faults, he was very helpful and friendly.

Many Thanks

G Smith

I would just like to say a big thanks for the lovely fire surround and black granite hearth, really pleased with the service and delivery, would highly recommend to anyone.

thanks again

P Bettinson, (Suffolk)

It's been a while since I had the fireplace installed, but I just wanted to say that it looks fantastic - the top quality craftsmanship in the surround is evident. It is exactly what I was looking for.

Thanks again

Alastair (Surrey)

Hi thanks for your amazing service really pleased with the surround.

thanks again would recommend

L Fisher (Dorking)

I received my fire surround today and I just wanted to let you know how happy I am with it. The quality is great and it fits perfectly. My daughter is thrilled.

Many thanks again, Kind Regards

Jacky (Windsor)

Very impressed with the fire surround and your customer service.

Many thanks.

J Sutton (Crewe)

Thank you for the help with our fire surround I fitted it at the weekend and it looks stunning, again thanks you for all the advice

Take Care

Gary

Can I just say how exceptional your service and the quality of your goods are. We ordered a fire surround and compared to other companies what you offer is beyond comparison.

Well done

Shennij (Elgin)

All received excellent product, delivery man very good.

Many Thanks.

Jan, (Liverpool)

Just a quick note to say thanks for your excellent service. Your advice was very useful and I managed to install the surround and fire without any problems. Like all jobs, it took longer than expected, but it now looks great and works very effectively. We're not likely to need another fireplace for some time but we'd certainly recommend your company. Good price and good service.

Roger, (Bedfordshire).

Very pleased with the Baltimore Solid Oak surround which was made to measure to fit over my tired 1960s fireplace. The excellent finish easily matches my existing furniture and it was delivered at the stated time.

Regards

Graham

Here's a pic of our hamble fireplace with downlighters and valour fire. Looks great and was even made to bespoke size to accommodate lights on our flat wall. Delivery was exactly on time and we saved £100's on showroom price. Couldn't fault the service or product

Will definitely recommend

Paul

Absolutely delighted with our made to measure fire surround. The advice given was excellent and fits perfectly. It was delivered exactly on time and was so easy to fit. Would highly recommend,

Thank You

Barry and Marrion

We are really pleased with our 'Made to Measure' Fire surround, it looks great. Special thanks to your team who helped out with our strange measurements with plenty of patience. It was a first class service from beginning to end.

Thank you and we will definitely be recommending you.

Lynn and Pete (Cheshire)

Thank you very much for your advice - nice dealing with you on the phone - many thanks.

After the surround was received: - Just wanted to say thank you - we are delighted!!!!!

Jean, (Stockton-on-Tees)

The new fireplace looks really good and we're very pleased. Just wanted to say a big thank you for all your help and guidance.

Best wishes,

Lee Colton (Abingdon)

The fire surround is absolutely fabulous and has surpassed my expectations. It is really well put together and is a lovely piece of furniture.

G Fabian, (Luton)

Our fire surround and fire was delivered yesterday morning as arranged and this is just a courtesy email to thank you for your help. Allan my husband fitted the surround and fire yesterday afternoon and we are really pleased with it. Special thanks to the driver (didn't get his name) but he was also very helpful and advised Allan on the best way to fit the fire and surround.

Kind regards

F Williamson (Barry)

I would like to firstly thank you for the service you have provided, after speaking with my nan she is very happy with the quality of the fireplace and the manner in which it was delivered. The driver was very helpful and delivered on time as promised so again a big thank you for that,

Thanks

Tom (Wakefield)

Your fire surround fitted perfectly very pleased with service would recommend you to friends & family. Also driver very helpful & friendly.
Thanks

Jim (Cornwall)

Thank you so much for your help, prompt service, top quality product. Delivered on time by a very courteous delivery man.
We are so happy with our new fire surround, and my husband found it easy to fit.
Delivered by 8am fitted by 9am
Thanks again

Mr and Mrs Davies.... Shrewsbury

Many thanks for the recent delivery of the San Diego fire surround. It looks great and we are very pleased with it.

Kind Regards

M Schindler

I recently ordered a Longford fire surround. The surround arrived within 2 weeks of ordering, was very easy to fit and looks fantastic.Thank you for a very quick, efficient service and a good, easy to use website.

I would definitely recommend.

P Waklelin, (Tamworth)

The fire surround fits perfectly and looks fantastic. Thanks for your help with everything.
Regards,

Steve, (Wakefield)

The extra fillets for my surround have turned up and I have fitted them without a problem. The new fireplace looks great (see attached pic). Many thanks for a good service!

Kind regards

B Fisher, (Hampshire)

Just wanted to thank you for a fantastic service and swift delivery despite the terrible weather!! Just also want to mention that your delivery guys were not only very helpful and professional but they arrived and delivered with great big smiles on their faces too! This even though we had ten inches of snowfall and the temperatures of around minus four degrees! I must say they represented your company fantastically well and I have no hesitation in recommending you! I've attached a photo of the surround in place, made up and ready for the day - thanks to you guys!

Bo (Mid Glamorgan)

Thank you!

Thank you so much for the very fast delivery of this item, it is very much appreciated and I would highly recommend your company to any one.
All the best for Christmas and the New Year

Andrew

Excellent product, delivered quickly to fit around my schedule. Would not hesitate to recommend.

Kind Regards,

Miss Hosford (Manchester)

Just wanted to thank you for the lovely fire surround that was delivered last Friday. It looks fabulous in my room, especially with the downlights. Delivery was as advised within the time limit. Great service.

Thank you

J Potter (Warton)

Hi have just received my surround and mirror. I am totally delighted with them.From Malcolm who was my first contact to the lovely young chap who delivered them it was a delight to deal with your company.I would not hesitate to recommend your company to anyone.

Thanks again

M Taylor (Crieff)

As promised here are the photos of the fire surround and mirror. The fixing for the mirror worked perfectly.
Thanks for your help.

Monica (Sheffield)

Hi Shaun my husband has just fitted fire surround it looks fabulous and fits exactly

Many Thanks

Victoria (Wiltshire)

Just a quick note to thank you for the fire surround delivered today. It fits perfectly & looks great, the wife is over the moon! Please pass on our thanks to your courier, he was a proper gent & very helpful. Will not hesitate to recommend

D.M (Gloucstershire)

Just to say your delivery man has just left our home his attitude and efficiency was a credit to your company and we a blown away with the fire the colour matches our furniture as if it was made from the same piece of wood. We have said it to you in previous emails but sincerely we would both like to thanks you for your patience with us and for ‘going that extra mile’ we will not hesitate your recommend your company – tell your boss you deserve a pay increase.

Regards

G & P Earles (Bedfordshire)

Just to say thank you.The fireplace is excellent and fits perfectly and delivered on time

T Carlton (Surrey)

Dear Sirs, I have installed the fireplace that was delivered last Thursday and was very pleased how straightforward it all was.

Many thanks for your excellent service.

B.Godden (Canterbury_

I had my Longford Olde England White fire surround and granite back panel delivered a couple of weeks ago and was delighted with them on arrival I have now had had them fitted and it they look fabulous. thank you so much for your courteous helpful and friendly service I will certainly recommend you to anyone,

many many thanks again.

Janet

Just to say thank you for the fire surround that was delivered we were really pleased with it.

Kevin and Alison, (Redcar and Cleveland)

Must congratulate you on the beautiful fire surround I purchased from your company. It is a top quality product, competitively priced was easy to fit and looks marvellous in situ.The delivery driver unpacked and examined the surround for faults, he was very helpful and friendly.

Many Thanks

G Smith

Just wanted to say thank you. Received my fire surround today and it is absolutely perfect. Really good quality and very fast service. I love it and so does everyone who has seen it.

Thank you once again

L Buchan (Aberdeen)

Thank you SO much for this information Billy has now checked all of the fire surround measurements again and all is fine. Thank you so much for such friendly and helpful service!

Penny (Tain)

Just wanted to let you know how impressed we are with the Salisbury fire and black granite surround that we recently ordered - it looks amazing and we are really pleased with it.

Kind Regards

L Alderidge (Coleford)

Over the moon with the surround & your service..... Will come back to you when we do the other lounge

Thanks very much

M Hedge (Norwich)

Hi there, would just like to thank you for your great service - the fireplace surround is lovely, really pleased with the quality and obviously the price!

Many Thanks

C Shelmerdine (Manchester)

I visited several establishments in person and via the Internet looking for a wooden fire surround for our bedroom, for ornamental purposes. We had an existing cast iron insert which we wanted to re-use which is not a standard size. I was amazed that Fires & Surrounds not only had a vast choice of styles but would also produce a bespoke size. The finished product was delivered within a couple of weeks & unwrapped by the driver in the bedroom. It's just what we wanted & looks very smart. I would also say that having shopped around, it was great value.

Regards

Sharon

Thank you for your prompt and efficient service The surround looks great and fits perfectly!

Would definitely recommend your company

Fiona

My partner contacted you last weekend we've received the fitting kit. It's one of the best things we've bought. You'll do really well if you're advertising them on your website. We went everywhere looking for something and it was only by chance that I typed it in the search engine on the internet and somebody had posted comments and pictures on a forum which linked to Screwfix. We took one look at it and knew we needed to get a kit or something like it so that we could hang the fire surround. The surround looks amazing and I think you'll be getting many more enquiries for the kits. Thank you very much for your prompt service too, the kit arrived two days after Simon contacted you so that was great.

Have a great weekend.

J Brown

Just like to say how pleased we are with the fire surround delivered yesterday. For the low price, we paid the quality of finish and appearance of the surround is excellent and it fits perfectly.I would also like to thank your company for the polite service you provided and the way you kept us informed of delivery etc, which had to be delayed due to the weather. I will definitely feel able to recommend your company to others.

Thanks again

B Hiles Darwin (Wiltstead)

Thank you so much, it's beautiful!!! I am so pleased / very big thank you to you and your team

Merry Christmas and best wishes

Dawn (Bracknell)

Just a quick note to thank you and your colleagues for all your help. The order was delivered on time and damage free as you had stated. It was fitted the following day by an excellent local fitter, whose meticulous work has done full justice to the fire. We are now the proud and very happy possessor of a beautiful looking fire and are very happy with the whole experience. We have, unfortunately, not always been so lucky. I was a little nervous at placing such a large order for something such as this over the internet. I can say that the level of service that you and your team have provided throughout, has been reassuringly attentive and professional. I would not hesitate to recommend you to others and will certainly come back to you if I have further requirements.

Thanks for everything,

E Hack, (London)

Just a short email to thank you for all your assistance with my order and especially for your standard of workmanship. I know that my request was certainly not the norm for you, however, you really have excelled here. My shelf and mirror were delivered on the day and time you specified and being perfectly honest, look so much better than I was expecting. At this moment they stand proudly in my hall and look fabulous. Although I will not be fitting them for a few weeks I will forward a photo or two when they are on the wall.

Many thanks for listening to my crazy ideas, your patience and manufacturing skills have created what was initially in a dream

Fred, (Glasgow)

Absolutely delighted with our new fire surround so much so we would love to purchase another for our dining room. Exactly the same dimensions, which were spot on by the way, but this time in golden oak. Please reply with the necessary Paypal link as before and confirmation of the sizes as from the previous order.

Many Thanks

John (Sunderland)

Sorry it is a bit late in the day but I just wanted to let you know how pleased we are with our fire surround. The help we received during the ordering process, the finish and quality of the product and the delivery were all excellent and much appreciated

Regards

C Dryden (Cambridgeshire)

Just thought I'd let you know how pleased I am with my Windermere fire surround. It looks great. Thank you for your help and delivery was when you said it would be.I wouldn't hesitate to recommend your company.

Kind Regards

S Barr

Thank you for lovely fire surround I am delighted with it and it Fits perfect

J Pathbrae, (New Cumnoch)

To all the staff at Fires and Surrounds, thank you very much for our lovely new fireplace, we are totally delighted, you told us the truth, when it would be ready, when it would be delivered, totally no grief from start to finish.

I would have no hesitation in recommending you to anybody.

Mark and Margaret, (Oban)

Thank for the fire surruond, it looks and fits great.

Regards

Caroline O'neill (Essex)

Thank you for delivery of the fire surround. Perfect. It somehow looks better than I imagined it would be. A lovely colour which has made the room look much more homely, I am very pleased with it.

Thanks again

A Howe (Neston)

We would just like to say how pleased we are with our new fire surround. It was delivered promptly and I was able to fit it with no problems. It looks really nice and thought we would like to say thanks.

Don & Brenda, (Essex)

Just thought I would let you know that we took delivery of our fire surround today in the Isle of Man and It arrived safe and sound and totally undamaged (phew!). The surround fits perfectly and we are extremely pleased with the quality. I just wanted to say thank you for a great and efficient service.

Craig, (Isle of Man)

Hi,
We would like to say how delighted we were with the service from your company and with the fire surround which is perfect and just what we wanted.
Many thanks

Valerie and Tony Richardson, Tockwth near York

Hi, I've just taken delivery of my Madison solid oak fire surround with Marfil back panel and hearth. I can't tell you how pleased I am with it, everything from ordering to delivery has been absolutely perfect. I would recommend your company to anyone looking for first class product and service

Thank you so much

Susan, (Eyemouth)

Many thanks, all arrived yesterday great fireplace it will look the biz once installed.

Keith, (Banbury)

The fire surround is superb thanks also for early delivery and the great fitting kit which was unexpected.

Thank you so much

B & R Wright (Poole)

Our experience has been very positive. The company was prompt, helpful and professional. The fireplace arrived on time and we are very pleased with the result.

Would happily recommend.

D Drewry (Basingstoke)

I have been meaning to write this email for weeks now – but not got round to it until now…. I’m NEVER moving house again!! I just wanted to say how delighted we were with the fireplace your firm made for us. If you remember it was one of your made to measure jobs. The delivery men were also absolutely perfect – unlike another firm we used for something!! The difference it has made to our lounge is amazing – it’s made it quite the central focus and everyone has commented on it!

Kind regards

Liz Hore (Wiltshire)

We are extremely pleased with the fire surround we purchased from you. The level of workmanship and customer service was excellent and it was an easy and pleasant transaction.

M Butcher (Suffolk)

I recently bought a bespoke California surround from you and just want to say how grateful I am for all your help. The surround looks amazing and has had a lot of compliments so far. Nothing was too much trouble for you, and delivery was extremely quick. I will definitely recommend you to my friends and family.

Thanks

D Pears (Lampeter)

Just like to let you know that I received your wood samples and consequently ordered a Cherwell fire in Antique white which has arrived today and is really lovely, I would recommend you to anyone. Thank you again for an excellent service and product. I would like to add that your driver/delivery man was so helpful as my husband has recently had an accident and was unable to help so he unpacked and placed the fire for me, great service,
Thank You,

Carol, (Preston)

Fire surround fitted, thanks to all the staff for the excellent service, very pleased with your product finish.

B. Duff

Surround delivered promptly as advised all in accordance with my requirements Thanks for assistance, all now installed, Sharon really pleased with end result

Regards

Colin (Southport)

Just to let you know that we are very pleased with the service we received from Fire and Surrounds Co. Our new fire surround set looks great and is exactly as displayed on your website.

Thanks very much.

R & M Grier

We are sending this email to confirm our absolute delight with your service and the superb service from your chap who delivered and took care to unpack and make sure we were completely satisfied.

Sincerely Yours

J & K Breen (Hull)

Thanks for sending our new fire surround so promptly, we got it this morning and it's perfect. We're both really pleased. Thanks very much.

Kind regards

N Nelson, (Maidstone)

Just arrived home to see the surround, we love it, exactly what we were after thank you. Also Just to add how pleased we have been with your assistance and support throughout, very professional. Have a good weekend

Thanks again

D Kennerley (Stockport)

We asked for a 'one off' made to measure surround which was almost twice the normal size. The job was always going to be complex and time consuming if we were to get it right. And, of course, we could not afford ANY errors. Well, we could not have selected a better website! 'Fires and Surrounds' was so helpful and so accommodating. They gave good advice and lots of help throughout as we bounced plans and drawings backwards and forwards. Finally, the surround arrived and it was a perfect fit!! It was solid and heavy and looked great. Every inch what we were promised and REALLY smart. We would strongly recommend Fires and Surrounds. It's a very good product and customer support is first class. What more could you want?

Thanks very much

T Brewer

Received the fire surround and is fitted - very pleased with the fireplace and the whole experience - will recommend if asked.
Many thanks,

Mike, (Argyll)

Please find attached a picture of our lovely fire and surround purchased from your good selves

D. Pugh

Just to let you know surround arrived this morning. It's great and fits a treat, photo attached. Just want to say very impressed by the whole service. I will definitely be recommending you to others and you can quote me on it :)

Many thanks for all your help.

B Wade

Just like to say I am delighted with the fire surround, having been on hols for 2 wks only just got round to pushing it in and it fits perfectly. Thanks very much indeed

Regards

Helen (Spalding)

Just a note to say the fire surround has been delivered, my wife was at home to check it and accept. Thank you for the genuine and punctual service, and providing assurance for a complete peace of mind. I shall recommend your service to anyone.

Regards

T Attanayake (East Boldon)

Just wanted to say thank you so much for my beautiful Salisbury fire surround also thank you to Kevin for his patience with me and all my phone call to him

I will be recommending you to all my friends

B. Mckinlay

Our new fire surround arrived today and it is brilliant, it matches our new furniture and the hidden fittings are great and easy to fit

Thanks again

D & M Knowles (Devon)

Fire surround fitted, thanks to all the staff for the excellent service, very pleased with your product finish.

Regards

B. Duff

I am writing to say a big thank you for both the Salisbury Fire Surround and the fitted veneer panel.
First of all, I would like to place on record the courteous manner in which my telephone order was dealt with and the help I was given, when coping with not only the measurements but also the choice of veneer I wanted for the back panel.
Secondly, I would also like to say how helpful the delivery man was.
Finally, I want to say how splendid the fire surround looks, now that it is situ.
In closing, may I once again say thank you so much to you personally and wish the company every success for the future.

Yours sincerely,

D Carpenter (Hailsham)

I just wanted to say how thrilled we are with our new fire surround which we fitted today. Just need to arrange for a gas engineer to fit and service our gas fire after Christmas and to finish off - hence hole in wall from old fire surround!
Merry Christmas

Cathryn

Just wanted to say how pleased we are with our 3 step oak fireplace surround. It fits perfectly, looks great and is a perfect match for our existing furniture. Buying it was very easy and it was delivered earlier than expected.

E. Pugh

Thanks for all your help and advice with our fire surround- I would certainly recommend you to people... :0)

Lou (County Durham)

I wanted to let you know that the surround looks great - we are delighted!

Many Thanks

Andrea (Neston)

Hi there, would just like to thank you for your great service - the fireplace surround is lovely, really pleased with the quality and obviously the price!

Many Thanks

C Shelmerdine (Manchester)

Our new fire surround arrived promptly this morning and it's perfect. We're really pleased.

Thank you very much.

N Neilson, (Warwickshire)

The fire surround looks fantastic! Can't tell you how pleased we are.

Thank you and Best wishes

Judith, (Rotherham)

I recently purchased the Vermont fire surround from you and i would like to say from ordering my surround through to the delivery was first class. I am more than happy to recommend your service to anyone.

Thank you very much from a very satisfied customer

Diane, (Burghead)

Just wanted to thank you for the additional rebates you posted to me, they fit perfectly. Thanks also for the excellent help and support you gave, I shall recommend you to anyone I know who is looking for anything fireplace related!

Pete (Birmingham)

Looks great, I also wish to thank you for all the help for my wife. True customer service, still lives! :)

Also Written on our Google Ads review page by the same customer
This company really knows what customer service means, they could not have been more helpful, looking for solutions even when it was not to their benefit. I can very highly recommend.

David (Peebleshire)

Dear F&S,
I just wanted to thank you for the beautiful surround which arrived today. We are delighted with it and it matches our new furniture so well.
It has been an absolute pleasure to deal with a very professional and friendly company as F&S. I wish you all the best for the future.

B& N Robertson