Contact Fires and Surrounds

Alternatively you can call us on 01422 250 723

Some Frequently Asked Questions

Q. Can I send you pictures of my existing fireplace?

Yes, please send them to [email protected] with your telephone number and a short description of your query.

How much is delivery?

Q. Delivery is free on all fire surrounds and orders including a fire surround. Click HERE for more information.

Q. Can these fire surrounds be used for solid fuel fires?

Yes, they can; however, we strengthen and upgrade the veneer on the surrounds; we do not make them fireproof, click HERE for more information and select the option on the product page if you wish to upgrade.

Q. Do I need a rebate?

If you are unsure what a rebate is, please click HERE for more details and to view our video.

Q. Are your surrounds supplied with a fixing kit?

Yes, a free fitting kit is included with every fire surround sold. Click HERE to see how to install one of our fire surrounds.

Q. Do you have any customer feedback?

Yes, we do. Click HERE to read testimonials from our customers.

Q. What are your opening hours?

We are open Monday to Friday, 10 am to 4 pm, and can offer advice and help over the phone. We do not have a showroom.