Customer testimonials

We just wanted to drop you a line to say how extremely pleased we are with our beautiful new oak fire surround and it looks perfect in our sitting room. We are extremely impressed with the quality of the surround and would like to pass on our compliments to the factory team who constructed the piece. Thanks too to you and everyone in the sales team who have assisted us with our purchase and we will certainly recommend your company.

Many Thanks.....

The fire surround arrived 9.30 this morning and is now installed and looking simply magnificent in our lounge. We are so impressed with the quality. Thank you very much for your advice on the bespoke measurements.
Best wishes,

Excellent products and service. Lots of choice and would highly recommend.

Absolutely fantastic product and customer service we are so happy with our new surround thank you very much

From beginning to end the service was exceptional we picked our surround and then within a few days received a phone call to let us know when it would be delivered I could not recommend fire and surrounds highley enough,thank you very much for everything

My partner contacted you last weekend we've received the fitting kit. It's one of the best things we've bought. You'll do really well if you're advertising them on your website. We went everywhere looking for something and it was only by chance that I typed it in the search engine on the internet and somebody had posted comments and pictures on a forum which linked to Screwfix. We took one look at it and knew we needed to get a kit or something like it so that we could hang the fire surround. The surround looks amazing and I think you'll be getting many more enquiries for the kits. Thank you very much for your prompt service too, the kit arrived two days after Simon contacted you so that was great.

Have a great weekend.

It's taken me ages to finish all the decorating!! but thought you’d like a picture of the finished product with the fireplace installed – very happy with it, and everyone that’s seen it has been impressed.

I’ll recommend you to family and friends if they need a fireplace, and happy to be a reference if you ever need one.

Thanks again for the excellent service.

Just to let you know that everything was fine with the surround we received yesterday.

Thank you so much for your help with this.

The whole service you have provided has been excellent. I will definitely recommend you.

Best wishes

Please see attached my garden room with your wonderful fire and TV surround.

Many Thanks

I wanted to tell you how pleased we are with our bespoke Appleby fire surround. We unpacked it this morning to precisely measure it for hearth and the construction, finish and overall look of it is excellent.

Thank you.

We would like to thank Mr Duncan for his help regarding our new surround delivered this morning.

We are very pleased with it and also the attitude of the delivery driver - Danny.

Thank you.

Kind Regards

We are absolutely thrilled with our beautiful made to measure fireplace. (-the TV has now been pushed well and truly into second place, as the focal point of our lounge!)

It is perfect and well made, obviously by expert craftsmen, with all to wall-fittings and delivery included, in a very fair all inclusive price for a made to measure item.

The web site is easy to navigate and order from, even by a novice like me.

The first time I rang Fires & Surrounds, Sean who answered the phone, was very helpful and knowledgable to our needs, he patiently answered all my questions on made to measure surrounds, with no pressure to purchase, -at this point I did not Place an order with them.

When I rang a second time, -with more questions, on weight of the marble etc., I received the same kind patient assistance, nothing was too much trouble, no questions too small or too big, and I was given plenty of time to make sure I had understood how to measure correctly for a perfect fit, without being rushed off the phone, -it was almost like being helped by a good friend! -this was after all being purchased on line, and over the phone seen only from a photograph, (the company being in West Yorkshire, and being delivered to North Devon!)

I was so assured, and well impressed with the service I received, I ordered the smaller size which is the perfect size for our lounge and looks beautiful.

Delivery was on time, even to the hour! -how often does that happen these days!
F&S do their own deliveries, and the driver was as helpful as their Customer services, and a credit to his company.
I would have no hesitation in recommending Fire & Surrounds to anyone.

A big Thank you to
everyone at Fires & Surrounds.

Excellent product, delivered quickly to fit around my schedule. Would not hesitate to recommend.

Kind Regards,

Hi there, would just like to thank you for your great service - the fireplace surround is lovely, really pleased with the quality and obviously the price!

Many Thanks

Just a quick note to say thanks for your excellent service. Your advice was very useful and I managed to install the surround and fire without any problems. Like all jobs, it took longer than expected, but it now looks great and works very effectively. We're not likely to need another fireplace for some time but we'd certainly recommend your company. Good price and good service.

I just wanted to let you and the company know I received my fire surround on time, on Friday 13th October.
The gentleman who delivered it was very polite and friendly.

I am extremely pleased with it and it fits perfectly! So thankyou for helping me out with the measurements and for knowing your products so well. You were able to give me various options and suggestions, which I can tell you was more than helpful.

Kind regards and thank you

The fire surround looks great, well done, amazing work

Thank you for very much for arranging for the back panel and hearth to be exchanged, all is great now,
and looks really nice, I just wanted to say how pleased we are with the fire surround and the great service
you have provided, thanks again.
kind regards

Very helpful staff in the ordering process who gave excellent guidance in working out solutions for a non-standard hearth and fire surround.

The overall service is far above the average.

Received today and fitted! Looks great see attached photo. Thanks for all your efforts.
Kind regards

I would like to take this opportunity to thank you for your help and excellent service I received from you in purchasing the fire surround .The surround has now been fitted along with a new gas fire and it looks fantastic, the sizes you made it where perfect and fitting was very easy. Once again many thanks.

Kind Regards

We are delighted with our new Windermere fire surround and, as arranged with Lynda, I attach a picture of it in situ.

Also, many thanks for sorting out the size/dink problems at a very quick speed, again we are delighted.

Kind regards,

The fire surround is superb thanks also for early delivery and the great fitting kit which was unexpected.

Thank you so much

I recently ordered a Longford fire surround. The surround arrived within 2 weeks of ordering, was very easy to fit and looks fantastic.Thank you for a very quick, efficient service and a good, easy to use website.

I would definitely recommend.

Thank you very much for your advice - nice dealing with you on the phone - many thanks.

After the surround was received: - Just wanted to say thank you - we are delighted!!!!!

Just thought I'd let you know how pleased I am with my Windermere fire surround. It looks great. Thank you for your help and delivery was when you said it would be.I wouldn't hesitate to recommend your company.

Kind Regards

Just a quick note to thank you for the fire surround delivered today. It fits perfectly & looks great, the wife is over the moon! Please pass on our thanks to your courier, he was a proper gent & very helpful. Will not hesitate to recommend

Absolutely delighted with our made to measure fire surround. The advice given was excellent and fits perfectly. It was delivered exactly on time and was so easy to fit. Would highly recommend,

Thank You

Thank you for the fire surround. It is really lovely. Just got to fix the skirting board and then we’re all set!

Just wanted to thank you for the additional rebates you posted to me, they fit perfectly. Thanks also for the excellent help and support you gave, I shall recommend you to anyone I know who is looking for anything fireplace related!

We have taken delivery of our Miami Oak Fireplace today and just to say thank you, we are so pleased with it we have already installed it and it looks wonderful so once again many thanks kind regards.

Our bespoke surround has just arrived and I just wanted to say how fabulous it is. Absolutely delighted with the quality and fit - perfect!

Thank you for your help with this purchase.

Hi Team
Thank you so much.

I have attached a photo of my surround and mirror. The mirror is not on the wall yet but just wanted to show you how beautiful these two items have completed the look I was looking for.

Your customer service was brilliant from my first contact with you, to making sure I had the measurements correct right through to the delivery of the items.

I will highly recommend your company to anyone who needs a fire surround or mirror

I really cannot thank you all enough, you have a very happy customer.
Lynn

Brilliant company. Great selection of products made to the exact sizes we required giving us an absolutely stunning fire place.
We made a mistake with sizes not allowing enough for the fire, completely our fault. But they noticed this and phoned to suggest a better option for us.
Brilliant service from ordering to delivery.
Would highly recommend them.

Dear Fires and Surrounds,

My wife and I would just like to thank all staff at your company who made it possible for us to have such a beautiful new focal point in our lounge, in the form of a Dalton fire surround and Darwin mirror, both in Celtic Oak. A special Thank You goes to Malcolm, the friendly, professional and reassuring voice on the telephone whom we both found to be a godsend, in giving us the requisite advice from fireplace surround measurements to fitting brackets. He is a true asset to your company and a very knowledgeable individual. The workmanship in both items is of a very high standard, and coupled with the thorough packaging, ensured the goods arrived without any damage. We will have no hesitation in recommending your company.

My fire surround and fire look great, very pleased

Beautiful surround and mirror received, brill quality and lovely after sales care

Excellent service would highly recommend.

Thanks for all your help and advice with our fire surround- I would certainly recommend you to people... :0)

Arrived earlier than expected, delivery driver was very courteous and pleasant. Surround looks absolutely lovely and we are both very pleased with the product.

Would definitely recommend to friends and family.

Dear Fires and surrounds

Your office texted me on the day of delivery with an eta, and I was contacted by the driver as he was arriving.
He brought the fire up & was happy for me to inspect it.

My brother fitted the fire & surround and was really complimentary on the finish & quality of both.

From ordering to delivery a totally fuss-free & uncomplicated process, not always the experience you get.

Many thanks

Thank you for your prompt and efficient service The surround looks great and fits perfectly!

Would definitely recommend your company

I would just like to say a big thank you to everyone at Fires and Surrounds for their exceptional service. Everything went smoothly with all promises kept and Shaun was always on hand to answer all my questions in a friendly and helpful manner. Nothing was ever too much trouble for this company and also the driver who delivered my surround was equally obliging and helpful, in fact just perfect. My surround is now installed and looks great adding a wonderful ambience to my home. I have no hesitation in recommending Fires and Surrounds for good old fashioned quality and service. I would definitely use them again without hesitation.

Very good customer service team. We had a bespoke mantelpiece made and everyone with whom we spoke was very helpful.

Excellent service re telephone enquiries & delivery on time as promised ..

Just a quick email to let you know that my surround was delivered this morning. The driver was very helpful and unwrapped it for me. He also guided me with regards to the installation and what to instruct my builder when he fits it.

I am very pleased with the surround. It looks beautiful and is just what I imagined. Thank you so much for all your assistance and patience in bringing this surround to life. I will not hesitate to recommend Fires and Surrounds to my friends and colleagues. Your customer service is great and the product is well made and aesthetic. Please convey my feedback to your team, I believe it was Gary who made the surround and it’s perfect.

When our surround first arrived, there was a problem with the measurements, but this was soon rectified, and everyone we spoke to throughout the whole process was very helpful, patient and understanding. We are very happy with our new surround and would have no hesitation in recommending Fires And Surrounds to anyone.

Just to say thank you very much for the fire surround. I am delighted. The surround has updated the horrible marble/faux marble hearth and made it all likeable again without having the expense of changing the whole fire with all that would entail...walls plastering etc
So anyway, thankyou. I love the surround and will recommend your whole service and attention to detail

I am delighted with my fire and surround, it looks beautiful and transforms my room. Fires and Surrounds were really helpful in sending me samples and keeping me up to date with the order and delivery time.

Thank you!

Thanks for our new Pimlico fire surround, received today & fitted today, made such a difference to our living room.
Great job :)