Customer testimonials

We would recommend anybody to you highly delighted with the quality and service which you provide thanks

Absolutely love my fireplace from this company in Halifax. I knew what I wanted in my head but I could not find a completely black suite anywhere. At fires and surrounds you get to build your own in any colour and in any size you want which I did. The quality and finish is so lovely and the customer service was outstanding. highly recommend this company if you are looking for a quality fireplace but are nervous like I was about buying online 10/10

Received a phone call straight away when I placed an order to double check all the measurements I gave. Shaun was extremely helpful .
All delivered on time, very good quality fire surround would highly recommend.
Great service all round

Delivered on time, and the fire surround looks great, well worth the price. A pleasant delivery driver overall very pleased with the purchase

We have had our fireplace delivered with in 10 days and it fits perfectly. Measuring for a custom surround was daunting but fire and surrounds called us and worked through the numbers adjusting slightly and the result is prefect.

We could not be happier with the service and would recommend.

We are very happy with our bespoke surround, it looks great around our Aga,,

Fantastic service and delivery.

Just wanted to let you know how impressed we are with the Salisbury fire and black granite surround that we recently ordered - it looks amazing and we are really pleased with it.

Kind Regards

Must congratulate you on the beautiful fire surround I purchased from your company. It is a top quality product, competitively priced was easy to fit and looks marvellous in situ.The delivery driver unpacked and examined the surround for faults, he was very helpful and friendly.

Many Thanks

I just wanted to say thanks for your advice given on my initial order.

We are delighted with our new surround.

Thanks again

I received my fire surround today and I just wanted to let you know how happy I am with it. The quality is great and it fits perfectly. My daughter is thrilled.

Many thanks again, Kind Regards

What a fantastic service from fires and surrounds, from ordering to delivery everything has been excellent. Ordering was so easy, customer service was helpful. The little colour samples were great as they allowed me to match the surround to my cabinets.
The delivery was spot on too I was given a 2 hour time slot and it was delivered within the time.

Already recommending you to family and friends

Hope you had good holiday.

Thought you might like to see my fire now it’s all finished.

Your surround was perfect in every way so thank you.

Best wishes,

I just realised I didn’t send you a message after our fire surround arrived. We are absolutely delighted with the final result. It fits perfectly. We just want to thank you for all your help with sorting it all out for us.

Really pleased with new fire surround, fits really well and looks great.
Regards

Fire surround was delivered on time by polite and helpful staff and the Dalton Celtic Oak fire surround is of a good quality and manufactured to a high standard. Overall a very professional service.

Fire surround arrived today, very pleased with it. Delivery man very pleasant and helpful.

Thanks

My fire surround was delivered on Friday and it is lovely. Thank you so much for sorting things out for me, and apologises for the problem in the first place.

Kind regards

The fire surround arrived 9.30 this morning and is now installed and looking simply magnificent in our lounge. We are so impressed with the quality. Thank you very much for your advice on the bespoke measurements.

I thought you might like to see the Fireplace in Situ - I made the dodgy cardboard model, ; - ) When it came off the van, swaddled in cardboard, it was a dead ringer!
We are very happy with it, thank-you. I'm so impressed it came so fast too, in time for me to dress it up with Christmas ‘stuff’.
Have a happy Christmas, from a v. happy customer.

Best Wishes,

Absolute first class service, perfect fire surround, just what we wanted.

Just arrived home to see the surround, we love it, exactly what we were after thank you. Also Just to add how pleased we have been with your assistance and support throughout, very professional. Have a good weekend

Thanks again

We have received our beautiful oak surround. It is perfectly sized and the wood is of superb quality. We would like to thank the team at Fire and Surround, for being so responsive, changing the measurements as we had an afterthought, and still managing to dispatch the surround within a week of the order!

Would like to say A BIG thank you for the excellent customer service, prompt delivery & perfect condition of my new fire surround

Most helpful staff on the telephone and very helpful delivery driver. We are extremely satisfied with our fire surround.

We would have no hesitation in recommending your company

I found you to be very friendly, helpful and efficient. The surround was excellent quality and exactly as online. I would definitely recommend you to my friends. Thank you

To all the staff at Fires and Surrounds, thank you very much for our lovely new fireplace, we are totally delighted, you told us the truth, when it would be ready, when it would be delivered, totally no grief from start to finish.

I would have no hesitation in recommending you to anybody.

The fire surround arrived in perfect condition as you must have gathered or I would have been in touch straight away. Putting it together was a doddle and the fit was perfect. So thank you very much if ever I know of anyone requiring anything to do with fires mantels or hearths I would thoroughly recommend you.

Thanks once again

Just to say thank you.The fireplace is excellent and fits perfectly and delivered on time

I ordered the Pendle fire surround in Celtic Oak, having sent for 3 wood samples to make sure on colour. I phoned Fire surrounds for advice & was helped through the process of ordering, my surround which was made-to-measure with down lights. Absolutely delighted with the fire surround, what it promised, it delivered. no hesitation on recommending this firm. As with everything bespoke CHECK your measurements as given on the website.

Hi,

Would just like to say a big thank you to all your staff for the made to measure fire surround, it fitted perfectly and looks great. I would recommend you to anyone, a very professional and well run business, may you continue to prosper.

Kind regards

The fireplace is beautiful. We are very pleased with it. Good customer service too. Would definitely recommend

I'm overjoyed with my fireplace suite exactly what I wanted it met all my expectations and more. Staff was so knowledgeable and helpful
Thank you soon much

Good Evening,

Just wanted to get in touch to let you know that the Calais surround and fireplace which you delivered to us on Friday morning was finally fitted earlier today and we absolutley love it!

I also wanted to thank you for all of the help, assistance and advice during our ordering process. Everything was extremely professional, friendly and easy to understand too.

John who kept us up to date with the delivery information was also lovely. Whilst we weren’t at home when the fireplace was delivered (due to being at work) the Mother-in-Law commented on how lovely and friendly the lad was who delivered it too.

So we’re really impressed, we’ve been telling as many people as we can about you in hope that you get some future orders from the North East!

Thank you so much again,

Must congratulate you on the beautiful fire surround I purchased from your company. It is a top quality product, competitively priced was easy to fit and looks marvellous in situ.The delivery driver unpacked and examined the surround for faults, he was very helpful and friendly.

Many Thanks

Just a quick thank you for the excellent service and bespoke, quality product, made to measure, and faultless.

Regards

All in and looking fab.
Thanks for the outstanding job.

Thank you so much, it's beautiful!!! I am so pleased / very big thank you to you and your team

Merry Christmas and best wishes

Many thanks for the recent delivery of the San Diego fire surround. It looks great and we are very pleased with it.

Kind Regards

Hi Shaun
Thought I'd send you pics of the fire surround that you supplied to me.
Both myself and my customer are extremely pleased with it.
I will definitely be using your company again as the quality of the product and the professionalism of your services are superb.
Many thanks

Thank you so much for your help, prompt service, top quality product. Delivered on time by a very courteous delivery man.
We are so happy with our new fire surround, and my husband found it easy to fit.
Delivered by 8am fitted by 9am
Thanks again

I am delighted with my fire surround. I was nervous about ordering it online and unseen, but it is excellent quality and exactly as pictured. The staff at Fires and Surrounds were very helpful with the measurements, and the delivery driver was friendly and gave me plenty of time to check the condition of the surround. The overall service was great and the surround is perfect in my room. I would definitely recommend this company.

Love it.

Thank for the fire surruond, it looks and fits great.

Regards

Beautiful fireplace , the whole team were brilliant . From ordering to delivery a first class service.

Thought you would like to see the fireplace in situ. We had to adjust behind the frame as the marble was sticking out more than we thought. The fire surroundIt looks great.

Called for additional rebate advice and followed instructions about measuring correctly and adding info into the comments box of the order. Fireplace fits brilliantly, no gaps so obviously the comments in the special instructions were followed. Delivered without problems, friendly helpful delivery driver and it arrived in perfect condition.

I have now received delivery of my 'Hamble' oak fire surround. May I congratulate your factory for the fine quality of workmanship and finish achieved - second to none!

Thanks for the delivery and the fire surround. Its all been put in place the day it arrived and looks great. Very pleased with both the product and the delivery.

Regards