Customer testimonials

Our fire surround was delivered today and we are absolutely thrilled with it. It’s already fitted and fits perfectly - we got there in the end with your help!

Many thanks for your prompt and reliable service.

Fireplace is in and looks great. The driver was really helpful and explained how to fit it which was great.
It was a bit tight to fit, down to us and our measurements, so we had to adjust the negative rebate. After doing the adjustments we’ve noticed that there is now a very small strip without paint and I wonder if I could I buy some paint to fill in the gap?

Received our surround on Thursday and couldnt be happier. They were so helpful in making sure we got the best proportions for the surround while fitting our new fire inset perfectly. Very helpful and lovely finished product.

Very pleased with all aspects of viewing, choosing, ordering and the delivery of our new fireplace. Would recommend. Thank you.

Just wanted to say how pleased we are with our bespoke fire surround. Delivered on the day expected, looks exactly as we hoped for, easy to install and fits perfectly.
Thanks again for your help and advice with the measurements.

Just a note to say Thankyou for the fire surround
Super happy with the final result!
Your video instructions made fitting the brackets super easy as well

Thanks again

We are sending this email to confirm our absolute delight with your service and the superb service from your chap who delivered and took care to unpack and make sure we were completely satisfied.

Sincerely Yours

Hi, Staff at Fire And Surround.
We installed the surround, and we are very happy with the purchase. Please find the photo attached.

After reading the website guides I still had a query about rebates. A quick call and all was explained to me and I was bid goodbye, there was no push to order but I was more than happy to do so. Despite a delay in delivery, the communication with Fires and Surrounds was excellent and I would highly recommend them to anyone.

We absolutely love our new fire surround! It has completely transformed our space and adds so much warmth and character to the room. Thank you for the excellent service – we couldn’t be happier!

Really helpful customer service both pre and post sales. Shaun helped me on several occasions with technical queries and colours. Arrived on time and looks great. Thanks again. Would fully recommend. Very positive experience.

Brilliant service from ordering right through to delivery. Over the moon with our new fire surround it looks absolutely fantastic. Would certainly recommend this company.

From the initial phone call to the fireplace being delivered, first-class service.
The fireplace and fire finish off our living room perfectly. My husband put it up in no time at all, and the instructions were very easy to follow.
We are extremely happy with our new purchase.

We absolutely love our Stratus Fireplace Suite.
We needed non standard measurements to fit the carpet cutout and it fitted perfectly.
The staff were most helpful sorting this out.
The delivery driver was also very helpful.
The fireplace suite oozes quality and is extremely well made.
Excellent product and service, 100% recommended.
Thanks.

We took delivery of our Austin, custom made surround yesterday. Just wanted to let you know that we are trilled with it. It finishes the room and looks stunning! Many thanks for all the help you gave us with the measurements and ordering. Excellent service!
Kind regards

Excellent service from the wood samples that were sent to the delivery of the surround and fire.

The surround was unwrapped in front of me and checked by myself and the delivery driver to make sure I was happy and there were no problems.Very happy with the price, service and quality. Have since ordered the matching mirror.

Would definitely recommend.

Very fast delivery and a great price, thanks

Hi there

Really pleased with my fireplaces

I've attached a couple of photos for you.

Thanks again for your A1 service

Quality product very easy to install after watching online video very happy with our new surround

Absolutely fantastic service from start to finish. Stunning bespoke fire surround, perfect fit. Would highly recommend Fires & Surrounds to friends and family.

The fire surround and hearth was delivered early ( by agreement) and was positioned within the required room by the delivery driver. Both items were in excellent condition and simple to fit. The end result is exactly what we wanted at a lower cost than other suppliers.

Smooth easy ordering, very helpful , delivery as stated and driver etc brilliant.

Would most certainly use you again

Thank you!

Thank you so much for the very fast delivery of this item, it is very much appreciated and I would highly recommend your company to any one.
All the best for Christmas and the New Year

Fire surround received yesterday and husband fitted today. Was a bit nervous about purchasing online without actually seeing the surround but needn't have worried. It is of great quality and looks amazing.

Kind regards

Excellent service and excellent product.
When I phoned for help re the size of rebate I needed, the member of staff could not have been more helpful.
The product quality is first class - good value for money.
I was kept informed of the delivery date and time all along the way.
The delivery driver was very pleasant and knowledgeable when I asked him a couple of questions re fixings.
I would have no hesitation recommending this company.

I would definitely recommend this company to any one who is looking for a first class fire and surround.

Great customer service, Very helpful, approachable, always available with advice when calling the company.
Their made to measure service is and advice helped the process run very smoothly.
Very happy with my surround looks wonderful in my lounge.

My Queensbury Fire surround got delivered today, I absolutely Love it !! it's exactly as described on their site and just what I've been trying to find. My Dimplex Sunningdale electric Stove is too large for a lot of the other surrounds I've seen elsewhere. I needed a slightly deeper hearth than standard and Fires and Surrounds have the option to order the right size. The quality is really good, and it's been very well made, all the joints and corners look seamless. The finish is a smooth marble type of feel. Fires and Surround were very helpful and made the whole process of ordering what I needed very easy. I would definitely recommend them

The new fireplace looks really good and we're very pleased. Just wanted to say a big thank you for all your help and guidance.

Best wishes,

Very impressed with service from beginning to end - received a call after placing order to discuss my change to measurements and sound advice given. Very impressed with whole process and contact made by delivery driver. Driver very polite and helpful and ensured new surround fitted correctly into space required. Great service and would definitely use again, glad I found you on the internet.

Our fire surround and fire was delivered yesterday morning as arranged and this is just a courtesy email to thank you for your help. Allan my husband fitted the surround and fire yesterday afternoon and we are really pleased with it. Special thanks to the driver (didn't get his name) but he was also very helpful and advised Allan on the best way to fit the fire and surround.

Kind regards

Your fire surround fitted perfectly very pleased with service would recommend you to friends & family. Also driver very helpful & friendly.
Thanks

Thank you for help with ordering, quick delivery love my fire & surround

We had made to measure, which was easy, but until it was delivered, we kept our fingers crossed our measurements were accurate. Didn't need to worry. The surround is lovely, just what we wanted. Service from Fire & Surround was first class. Would use again.

Great service at this place - the sales guys will really take the time to talk you through the products, materials etc., and discuss options re. measurements - so the end product is exactly as hoped for. Can't fault the quality, or the delivery either. Very happy :)

Lovely surround, look’s especially nice with the led lights.

Thank you for delivery of the fire surround. Perfect. It somehow looks better than I imagined it would be. A lovely colour which has made the room look much more homely, I am very pleased with it.

Thanks again

Overall we are extremely happy with the service we received from Fires and Surrounds. In particular, Shaun was very helpful with all my questions I asked and responded immediately. Price and quality of the product were excellent; delivery as agreed and now that I have finally fitted the fireplace we are really happy. Would not hesitate to recommend this company. Thanks again.

We asked for a 'one off' made to measure surround which was almost twice the normal size. The job was always going to be complex and time consuming if we were to get it right. And, of course, we could not afford ANY errors. Well, we could not have selected a better website! 'Fires and Surrounds' was so helpful and so accommodating. They gave good advice and lots of help throughout as we bounced plans and drawings backwards and forwards. Finally, the surround arrived and it was a perfect fit!! It was solid and heavy and looked great. Every inch what we were promised and REALLY smart. We would strongly recommend Fires and Surrounds. It's a very good product and customer support is first class. What more could you want?

Thanks very much

Just a short email to thank you for all your assistance with my order and especially for your standard of workmanship. I know that my request was certainly not the norm for you, however, you really have excelled here. My shelf and mirror were delivered on the day and time you specified and being perfectly honest, look so much better than I was expecting. At this moment they stand proudly in my hall and look fabulous. Although I will not be fitting them for a few weeks I will forward a photo or two when they are on the wall.

Many thanks for listening to my crazy ideas, your patience and manufacturing skills have created what was initially in a dream

I hope you are well. I just wanted to forward my thanks to you at Fires and Surrounds - our fire surround is perfect, so much more than we expected. The quality and finish are excellent.
We have been let down by five highly reputable companies and it has taken over 10 months to get to a resolution - it has been a long and stressful journey to get something sorted for our space.

Once everything is installed I will take some photos and leave a highly positive review.

Take good care and thanks again,

Hello! We’ve been in receipt of our fabulous fire surround for a week now and we’re absolutely delighted!
It’s solid, and nicely made, and the paint finish is lovely.
Super service, such efficiency!
I was anxious buying, online and unseen but needn’t have had any concerns. A thoroughly good buy!
Thank you, we will definitely be recommending you.

The extra fillets for my surround have turned up and I have fitted them without a problem. The new fireplace looks great (see attached pic). Many thanks for a good service!

Kind regards

Absolutely delighted with our new fire surround so much so we would love to purchase another for our dining room. Exactly the same dimensions, which were spot on by the way, but this time in golden oak. Please reply with the necessary Paypal link as before and confirmation of the sizes as from the previous order.

Many Thanks

Hi I just wanted to say thanks for resolving the issues with the mirror. Looks great, appreciate your help. it's rare to experience such quality of service these days, you will certainly be recommended.

Best regards

I had my Longford Olde England White fire surround and granite back panel delivered a couple of weeks ago and was delighted with them on arrival I have now had had them fitted and it they look fabulous. thank you so much for your courteous helpful and friendly service I will certainly recommend you to anyone,

many many thanks again.

I wanted to say that we have been very impressed with the efficiency with which you dealt with our recent order - you kept us informed all the way down the line as to when our goods would be delivered and they were, exactly when you said they would! And the gentleman who made the delivery was just that - a gentleman! He was efficient, polite, respectful of our property and informative - a credit to you! Needless to say, we are delighted with our goods - a beautiful wooden fire surround and lovely black granite hearth, delivered in perfect condition. We would like to thank you too for your effort in finding a fire for us. We will definitely recommend you to friends and family.

As promised here are the photos of the fire surround and mirror. The fixing for the mirror worked perfectly.
Thanks for your help.

Here's a pic of our hamble fireplace with downlighters and valour fire. Looks great and was even made to bespoke size to accommodate lights on our flat wall. Delivery was exactly on time and we saved £100's on showroom price. Couldn't fault the service or product

Will definitely recommend