Customer testimonials

Looks great, I also wish to thank you for all the help for my wife. True customer service, still lives! :)

Also Written on our Google Ads review page by the same customer
This company really knows what customer service means, they could not have been more helpful, looking for solutions even when it was not to their benefit. I can very highly recommend.

Please see the attached picture of my newly delivered fire surround. I received it around 1.30 pm and your driver was fantastic, waiting for me unpacking it to check the size of it. I am absolutely delighted with the surround and your service has been fantastic. Please feel free to add this feedback to an official review if you like.

Regards

Fire surround fitted, thanks to all the staff for the excellent service, very pleased with your product finish.

Regards

Hello, just to say we are very pleased with the lovely surround and base we bought from you.

Thank you

The fire surround was delivered and fitted perfectly. Our measurements and design worked great We are very pleased.
Thought you would like to see it in place.
Many thanks for your help and expertise
Kind regards

We are so pleased with the quality of our new oak surround and matching mirror. The craftsmanship is second to none absolutely perfect. We are also happy with the sales team who were extremely helpful and gave us professional advice with choosing the fire and fire surround and the delivery was impressive well packed even the delivery driver was helpful, all in all, a great experience of old-style service that's rare in the modern that will do world. We are surprised at the affordable price of the surround and mirror from Fires and surrounds an unbelievable £600 - £1000 cheaper than our local retail outlets for exactly the same products, then they wanted £300 - £500 to fit it, as I'm good at DIY I fitted it myself with the advice from the sales team which turned out to be fairly easy to do. Thank you Fires and surrounds keep up the great work and standards.

My fire surround is absolutely GORGEOUS !! I'm so pleased with it, i had to telephone the company to check I was ordering it right, the staff were so helpful and friendly. They called to arrange a delivery slot and the delivery driver was the best I've ever experienced... !! Nothing was too much trouble, he checked over all the marble and surround to make sure I was happy and lifted all the heavy marble to where I wanted it stored, as I wasn't ready to install it that day, he explained how to put it together too. It really was easy to assemble, a few screws, but it is a heavy item, I'm a single girl and did struggle a little on my own putting it together, but I did it !!! I would definitely recommend fires and surrounds, and I would order from them again... not that I will need to for a good few years, as you can see by my photo, it's gorgeous, posh and classy and I'm very pleased with my purchase. Also the delivery was fantastic service, the driver most certainly went the extra mile

Thank you so much.

I found the staff helpful when ordering and the advice given was perfect.

I'm really pleased with my purchase of the Tamar Suite.

Dear F&S,
I just wanted to thank you for the beautiful surround which arrived today. We are delighted with it and it matches our new furniture so well.
It has been an absolute pleasure to deal with a very professional and friendly company as F&S. I wish you all the best for the future.

To whom it may concern,
We just wanted to email to say what fantastic service we have had. Your driver was exemplary. Polite and genuinely helpful. The service you and your driver have provided was exceptional and unfortunately is becoming rare.

Thank you for the service you have provided.

Dear Sir or Madam

We received our fire surround this morning delivered right on time and installed by myself this afternoon thanks to the excellent fitting kit and instructions.

The surround is excellent value compared to our local suppliers through a very easy and quick ordering process and delivered on time and in its fitted location is exactly as I visualised it.

Yours sincerely

Hi just got it all fitted and looks superb just what it thought it would look like.

Quality product very easy to install after watching online video very happy with our new surround

Fantastic choice of surrounds and fires. Great service from delivery driver and person on the phone
Very pleased with my purchase

Just to say a huge thank you for all your help in choosing my fireplace. It’s now been installed and fits perfectly. I’m thrilled to bits and will definitely be recommending you to friends!

We just wanted to drop you a note on how pleased we are with the fire surround. Not only was it much earlier than we thought but we are both very pleased with the quality and how it looks, please see photo

After being let down by a different supplier we contacted Fires and Surrounds and everything was perfect, thank you for the free fitting kit

Just like to let you know that I received your wood samples and consequently ordered a Cherwell fire in Antique white which has arrived today and is really lovely, I would recommend you to anyone. Thank you again for an excellent service and product. I would like to add that your driver/delivery man was so helpful as my husband has recently had an accident and was unable to help so he unpacked and placed the fire for me, great service,
Thank You,

Good morning,
Everything went well yesterday with the delivery if the fire surround/hearth and back plate.
I examined the three pieces as the driver patiently waited.

An excellent courier, especially when he had to carry the granite hearth and back plate up 25 steps.

The fireplace looks great, as does the hearth and back plate.

Thank you.

So, so pleased with my fireplace.

Please let me know what you think.

Regards

Thank you very much, everything was delivered on time, is absolutely beautiful and I am very pleased with your service and product.

Hi Shaun my husband has just fitted fire surround it looks fabulous and fits exactly

Many Thanks

Very good customer service, prompt delivery and very pleased with finished product.

5 Stars

The information on the website is really good and helped me feel confident that I had ordered the correct size. There is a very good selection of styles and colours and being able to order samples really helped too. The communication was very good , the delivery very fast and the driver was very nice and helped us check it before he went. We haven't fitted it yet but we are really happy with the selection we made. It is excellent quality and good value compared to other places I looked at. Overall an excellent company and definitely recommend!

Just like to say I am delighted with the fire surround, having been on hols for 2 wks only just got round to pushing it in and it fits perfectly. Thanks very much indeed

Regards

Hi Malcolm

We opened the new fire surround today, and just wanted to say thank you, it is perfect.

Also wanted to say what great service you offer and I will definitely recommend you.

Many thanks again

I just wanted to say how thrilled we are with our new fire surround which we fitted today. Just need to arrange for a gas engineer to fit and service our gas fire after Christmas and to finish off - hence hole in wall from old fire surround!
Merry Christmas

The company was one of the most efficient and responsive I have ever used.

An exceptional quality product that looks amazing. Delivery was excellent and we didn’t have to wait too long for the item to be manufactured. Before I placed the order I called the number provided as I needed to check a few things and the staff member was most helpful, polite and knowledgeable. I would highly recommend Fires and Surrounds.

Can I just say how exceptional your service and the quality of your goods are. We ordered a fire surround and compared to other companies what you offer is beyond comparison.

Well done

The fire surround arrived today. It is perfect!! I am delighted.

Thank you so much

I wanted to tell you how pleased we are with our bespoke Appleby fire surround. We unpacked it this morning to precisely measure it for hearth and the construction, finish and overall look of it is excellent.

Just wanted to say how pleased we are with our 3 step oak fireplace surround. It fits perfectly, looks great and is a perfect match for our existing furniture. Buying it was very easy and it was delivered earlier than expected.

Amazing service, personable company and love the surround

No review given but 5 stars left for surround, delivery driver and overall satisfaction.

Hello Shaun, Just a note to say thank you for the Stour Fire Surround which arrived here this morning dead on time and in very good shape. Nice to do business with good people that know their product and a willingness to communicate with their customers. Everything is good and we look forward to having the surround fitted next Friday.

Best wishes to everybody for Christmas and the New Year.

I telephoned the company to order my fire surround as I was unsure of some of the details needed. The help I received was fantastic. I really felt I was in the hands of a company that knew what they were doing. This gave me confidence to order. The pleasant professional attitude of staff was very refreshing.
Thank you very much will have no qualms about recommending you to others.

Just to let you know surround arrived this morning. It's great and fits a treat, photo attached. Just want to say very impressed by the whole service. I will definitely be recommending you to others and you can quote me on it :)

Many thanks for all your help.

The fire surround fits perfectly and looks fantastic. Thanks for your help with everything.
Regards,

From my first phone call to order a made to measure surround and hearth, to delivery, everyone was very helpful and friendly. Thank you for my beautiful surround and hearth which we love.

Just a quick note to thank you and your colleagues for all your help. The order was delivered on time and damage free as you had stated. It was fitted the following day by an excellent local fitter, whose meticulous work has done full justice to the fire. We are now the proud and very happy possessor of a beautiful looking fire and are very happy with the whole experience. We have, unfortunately, not always been so lucky. I was a little nervous at placing such a large order for something such as this over the internet. I can say that the level of service that you and your team have provided throughout, has been reassuringly attentive and professional. I would not hesitate to recommend you to others and will certainly come back to you if I have further requirements.

Thanks for everything,

Delighted with the fire surround.

Good to deal with, very helpful discussing our needs. Delivered exactly on time.

Good quality product

Dear Sirs, I have installed the fireplace that was delivered last Thursday and was very pleased how straightforward it all was.

Many thanks for your excellent service.

Fantastic quality and couldn't be happier with the fireplace suite.

I don't post many reviews but I felt I had to with these guys.
Very happy with everything, was really good to actually discuss with someone over the phone what our requirement was, double / triple check measurements esp as this wasn't a replacement but a new install.
Even managed to know that I needed to check the colour so sent some colour samples which I'm pleased they did as we had the wrong one in our head.
Super quick delivery, it's spot-on
Thanks so much, team!

I am very pleased with my purchase just need to get someone in to fit it in for me, Delivery driver was very good and friendly, Have a lot of steps out front and traffic bit much but he was very good.

Amazing company and very helpful. Nothing was too much trouble.
Ordered a fire surround and it arrived on the day they said it would. Can’t fault them.

The surround is lovely and of good quality.