Customer testimonials

Just wanted to thank you for a fantastic service and swift delivery despite the terrible weather!! Just also want to mention that your delivery guys were not only very helpful and professional but they arrived and delivered with great big smiles on their faces too! This even though we had ten inches of snowfall and the temperatures of around minus four degrees! I must say they represented your company fantastically well and I have no hesitation in recommending you! I've attached a photo of the surround in place, made up and ready for the day - thanks to you guys!

I recently bought a bespoke California surround from you and just want to say how grateful I am for all your help. The surround looks amazing and has had a lot of compliments so far. Nothing was too much trouble for you, and delivery was extremely quick. I will definitely recommend you to my friends and family.

Thanks

A lovely modern fireplace

Just thought I would let you know that we took delivery of our fire surround today in the Isle of Man and It arrived safe and sound and totally undamaged (phew!). The surround fits perfectly and we are extremely pleased with the quality. I just wanted to say thank you for a great and efficient service.

Fire and surround wasn't my first choice, but, as I progressed I realised your site had a wealth of information that the other company did not have. Ordering and delivery was simple and all involved were polite and helpful.

I have purchased a surround from this company before so I had no hesitation in purchasing another surround when I moved house. The quality of the products is absolutely outstanding and I could not be happier with the windsor fire surround with 3 led slimline downlights,it has finished my living room off perfectly. I would recommend this company to anyone looking to upgrade there fireplace

I would like to firstly thank you for the service you have provided, after speaking with my nan she is very happy with the quality of the fireplace and the manner in which it was delivered. The driver was very helpful and delivered on time as promised so again a big thank you for that,

Thanks

Thank you for lovely fire surround I am delighted with it and it Fits perfect

I have been meaning to write this email for weeks now – but not got round to it until now…. I’m NEVER moving house again!! I just wanted to say how delighted we were with the fireplace your firm made for us. If you remember it was one of your made to measure jobs. The delivery men were also absolutely perfect – unlike another firm we used for something!! The difference it has made to our lounge is amazing – it’s made it quite the central focus and everyone has commented on it!

Kind regards

A big thank you and well done to you for all the patience you needed with me and my measurements before my nephew got involved. The surround has arrived this morning and I absolutely love it plus it fits perfectly The delivery guy was also helpful and polite.
Thank you once again.

No review left but a great picture of our Vienna electric suite

We are really pleased with our 'Made to Measure' Fire surround, it looks great. Special thanks to your team who helped out with our strange measurements with plenty of patience. It was a first class service from beginning to end.

Thank you and we will definitely be recommending you.

I recently purchased the Vermont fire surround from you and i would like to say from ordering my surround through to the delivery was first class. I am more than happy to recommend your service to anyone.

Thank you very much from a very satisfied customer

Absolutely love my Carlow fire surround, so much that I’ve just bought my second one after having to leave my last one when I sold my flat.
Excellent customer service. I had to get my surround custom made and the gentleman I spoke with was so helpful and patient working out measurements. It fits my space perfectly, so happy.

Thanks again!

Good morning.
We have just taken delivery of our new fire surround. Thank you your pre sale assistance. Your safe delivery service. The surround is perfect. Second time we have used your company. Will certainly recommend you to others.

Quick delivery happy with purchase

Hello Shaun

Please find photos of the fire our surround, all installed with the New Forest Fire.
Looks great, thanks for all your help with it.

Regards

Over the moon. After looking around at surrounds the price and quality are second to none. Thank you so much

Just wanted to say thank you. Received my fire surround today and it is absolutely perfect. Really good quality and very fast service. I love it and so does everyone who has seen it.

Thank you once again

Just to let you know that we are very pleased with the service we received from Fire and Surrounds Co. Our new fire surround set looks great and is exactly as displayed on your website.

Thanks very much.

The fire surround looks fantastic! Can't tell you how pleased we are.

Thank you and Best wishes

Warm, knowledgeable customer service, prepared to take the time to help with product selection and after sale support with a high quality product that now looks great.

I Just thought I would send you a photo of the TV frame. I’m so pleased and it fits perfectly.
I have my chap fitting the other fireplace at the moment and then I will be ready to order the next one.

Thank you

No review left, but a great picture of the Montpellier electric suite.

I would like to let you know that I am absolutely delighted with my fireplace delivered last week. It looks lovely in my room and I am very happy with the look and quality of it.
Thank you very much.

Thank you SO much for this information Billy has now checked all of the fire surround measurements again and all is fine. Thank you so much for such friendly and helpful service!

Just a quick email to say the fire surround fits perfectly.

Thank you so much for all your help and advice; it was greatly appreciated.

Kind regards

It's been a while since I had the fireplace installed, but I just wanted to say that it looks fantastic - the top quality craftsmanship in the surround is evident. It is exactly what I was looking for.

Thanks again

We bought the Wickersley fire surround just in the primer as we wanted to paint it ourselves. The product is well-built and very solid. Excellent product and service.

To your team at Fires and Surrounds, the surround fits perfectly and attached to the wall easy.
Many Thanks

A really high-quality fireplace, well made and looks great so pleased with it and it's a reasonable price.

I am writing to say a big thank you for both the Salisbury Fire Surround and the fitted veneer panel.
First of all, I would like to place on record the courteous manner in which my telephone order was dealt with and the help I was given, when coping with not only the measurements but also the choice of veneer I wanted for the back panel.
Secondly, I would also like to say how helpful the delivery man was.
Finally, I want to say how splendid the fire surround looks, now that it is situ.
In closing, may I once again say thank you so much to you personally and wish the company every success for the future.

Yours sincerely,

I'm absolutely delighted with my new fire surround, it looks wonderful.

Thanks for delivery today. It’s a fantastic surround so well made.

Please find attached a picture of our lovely fire and surround purchased from your good selves

Excellent quality, well made and very satisfied with all aspects of product.

Our new fire surround arrived today and it is brilliant, it matches our new furniture and the hidden fittings are great and easy to fit

Thanks again

Over the moon with the surround & your service..... Will come back to you when we do the other lounge

Thanks very much

Excellent service and great product. Everyone comments on how beautiful our fire suite is

Just to say thank you for the fire surround that was delivered we were really pleased with it.

just a follow up mail regarding the order R532070191 for a surround and hearth/back panel.

We would like to say how pleased we are with the products that you supplied and are very happy with the service that came with it. The gentleman that helped me with the order and measurements had it exactly right in his suggestions and calculations and made us feel comfortable with the final order. In addition the delivery service was excellent and your driver very helpful with the checks made and timing of his delivery call.

All in all you have a very satisfied customer and one who would happily recommend your company and products based on our experience
Thank you very much !
best regards

Just wanted to say a big thank you, great service, from ordering advice to careful delivery, would definitely recommend.

Just a quick note to say thanks to Sean for your excellent service and advice for our made to measure Newark fire surround which has replaced our existing eyesore. The surround was delivered promptly on the 23rd November by the factory driver whose advice was again very useful. I managed to install the surround and fire without any problems using the fixing kit supplied. The measurements were spot on and fitted the existing skirting opening at the base. Like all jobs, it took longer than expected as the existing was fixed with glue. The difference it has made to our lounge is amazing – it’s made it quite the central focus and everyone has commented on it! We are extremely impressed with the quality of the surround and would like to pass on our compliments to the factory team who constructed the piece. We're not likely to need another fireplace for some time but we'd certainly recommend your company. The surround is extremely good value for money.

We are extremely pleased with the fire surround we purchased from you. The level of workmanship and customer service was excellent and it was an easy and pleasant transaction.

Knowledgeable and helpful team, great experience from start to finish.

Fire surround fitted, thanks to all the staff for the excellent service, very pleased with your product finish.

I’ve finally just offered up the surround to the fireplace. It looks fantastic! We are so pleased with it.

Very happy with the surround
Have a great Christmas and stay safe