Customer testimonials

Good Evening,

Just wanted to get in touch to let you know that the Calais surround and fireplace which you delivered to us on Friday morning was finally fitted earlier today and we absolutley love it!

I also wanted to thank you for all of the help, assistance and advice during our ordering process. Everything was extremely professional, friendly and easy to understand too.

John who kept us up to date with the delivery information was also lovely. Whilst we weren’t at home when the fireplace was delivered (due to being at work) the Mother-in-Law commented on how lovely and friendly the lad was who delivered it too.

So we’re really impressed, we’ve been telling as many people as we can about you in hope that you get some future orders from the North East!

Thank you so much again,

Must congratulate you on the beautiful fire surround I purchased from your company. It is a top quality product, competitively priced was easy to fit and looks marvellous in situ.The delivery driver unpacked and examined the surround for faults, he was very helpful and friendly.

Many Thanks

Just a quick thank you for the excellent service and bespoke, quality product, made to measure, and faultless.

Regards

All in and looking fab.
Thanks for the outstanding job.

Thank you so much, it's beautiful!!! I am so pleased / very big thank you to you and your team

Merry Christmas and best wishes

Many thanks for the recent delivery of the San Diego fire surround. It looks great and we are very pleased with it.

Kind Regards

Hi Shaun
Thought I'd send you pics of the fire surround that you supplied to me.
Both myself and my customer are extremely pleased with it.
I will definitely be using your company again as the quality of the product and the professionalism of your services are superb.
Many thanks

Thank you so much for your help, prompt service, top quality product. Delivered on time by a very courteous delivery man.
We are so happy with our new fire surround, and my husband found it easy to fit.
Delivered by 8am fitted by 9am
Thanks again

I am delighted with my fire surround. I was nervous about ordering it online and unseen, but it is excellent quality and exactly as pictured. The staff at Fires and Surrounds were very helpful with the measurements, and the delivery driver was friendly and gave me plenty of time to check the condition of the surround. The overall service was great and the surround is perfect in my room. I would definitely recommend this company.

Love it.

Thank for the fire surruond, it looks and fits great.

Regards

Beautiful fireplace , the whole team were brilliant . From ordering to delivery a first class service.

Thought you would like to see the fireplace in situ. We had to adjust behind the frame as the marble was sticking out more than we thought. The fire surroundIt looks great.

Called for additional rebate advice and followed instructions about measuring correctly and adding info into the comments box of the order. Fireplace fits brilliantly, no gaps so obviously the comments in the special instructions were followed. Delivered without problems, friendly helpful delivery driver and it arrived in perfect condition.

I have now received delivery of my 'Hamble' oak fire surround. May I congratulate your factory for the fine quality of workmanship and finish achieved - second to none!

Thanks for the delivery and the fire surround. Its all been put in place the day it arrived and looks great. Very pleased with both the product and the delivery.

Regards

We just wanted to drop you a line to say how extremely pleased we are with our beautiful new oak fire surround and it looks perfect in our sitting room. We are extremely impressed with the quality of the surround and would like to pass on our compliments to the factory team who constructed the piece. Thanks too to you and everyone in the sales team who have assisted us with our purchase and we will certainly recommend your company.

Many Thanks.....

The fire surround arrived 9.30 this morning and is now installed and looking simply magnificent in our lounge. We are so impressed with the quality. Thank you very much for your advice on the bespoke measurements.
Best wishes,

Excellent products and service. Lots of choice and would highly recommend.

Absolutely fantastic product and customer service we are so happy with our new surround thank you very much

From beginning to end the service was exceptional we picked our surround and then within a few days received a phone call to let us know when it would be delivered I could not recommend fire and surrounds highley enough,thank you very much for everything

My partner contacted you last weekend we've received the fitting kit. It's one of the best things we've bought. You'll do really well if you're advertising them on your website. We went everywhere looking for something and it was only by chance that I typed it in the search engine on the internet and somebody had posted comments and pictures on a forum which linked to Screwfix. We took one look at it and knew we needed to get a kit or something like it so that we could hang the fire surround. The surround looks amazing and I think you'll be getting many more enquiries for the kits. Thank you very much for your prompt service too, the kit arrived two days after Simon contacted you so that was great.

Have a great weekend.

It's taken me ages to finish all the decorating!! but thought you’d like a picture of the finished product with the fireplace installed – very happy with it, and everyone that’s seen it has been impressed.

I’ll recommend you to family and friends if they need a fireplace, and happy to be a reference if you ever need one.

Thanks again for the excellent service.

Just to let you know that everything was fine with the surround we received yesterday.

Thank you so much for your help with this.

The whole service you have provided has been excellent. I will definitely recommend you.

Best wishes

Please see attached my garden room with your wonderful fire and TV surround.

Many Thanks

I wanted to tell you how pleased we are with our bespoke Appleby fire surround. We unpacked it this morning to precisely measure it for hearth and the construction, finish and overall look of it is excellent.

Thank you.

We would like to thank Mr Duncan for his help regarding our new surround delivered this morning.

We are very pleased with it and also the attitude of the delivery driver - Danny.

Thank you.

Kind Regards

We are absolutely thrilled with our beautiful made to measure fireplace. (-the TV has now been pushed well and truly into second place, as the focal point of our lounge!)

It is perfect and well made, obviously by expert craftsmen, with all to wall-fittings and delivery included, in a very fair all inclusive price for a made to measure item.

The web site is easy to navigate and order from, even by a novice like me.

The first time I rang Fires & Surrounds, Sean who answered the phone, was very helpful and knowledgable to our needs, he patiently answered all my questions on made to measure surrounds, with no pressure to purchase, -at this point I did not Place an order with them.

When I rang a second time, -with more questions, on weight of the marble etc., I received the same kind patient assistance, nothing was too much trouble, no questions too small or too big, and I was given plenty of time to make sure I had understood how to measure correctly for a perfect fit, without being rushed off the phone, -it was almost like being helped by a good friend! -this was after all being purchased on line, and over the phone seen only from a photograph, (the company being in West Yorkshire, and being delivered to North Devon!)

I was so assured, and well impressed with the service I received, I ordered the smaller size which is the perfect size for our lounge and looks beautiful.

Delivery was on time, even to the hour! -how often does that happen these days!
F&S do their own deliveries, and the driver was as helpful as their Customer services, and a credit to his company.
I would have no hesitation in recommending Fire & Surrounds to anyone.

A big Thank you to
everyone at Fires & Surrounds.

Excellent product, delivered quickly to fit around my schedule. Would not hesitate to recommend.

Kind Regards,

Hi there, would just like to thank you for your great service - the fireplace surround is lovely, really pleased with the quality and obviously the price!

Many Thanks

Just a quick note to say thanks for your excellent service. Your advice was very useful and I managed to install the surround and fire without any problems. Like all jobs, it took longer than expected, but it now looks great and works very effectively. We're not likely to need another fireplace for some time but we'd certainly recommend your company. Good price and good service.

I just wanted to let you and the company know I received my fire surround on time, on Friday 13th October.
The gentleman who delivered it was very polite and friendly.

I am extremely pleased with it and it fits perfectly! So thankyou for helping me out with the measurements and for knowing your products so well. You were able to give me various options and suggestions, which I can tell you was more than helpful.

Kind regards and thank you

The fire surround looks great, well done, amazing work