Customer testimonials

I wanted to tell you how pleased we are with our bespoke Appleby fire surround. We unpacked it this morning to precisely measure it for hearth and the construction, finish and overall look of it is excellent.

Just wanted to say how pleased we are with our 3 step oak fireplace surround. It fits perfectly, looks great and is a perfect match for our existing furniture. Buying it was very easy and it was delivered earlier than expected.

Amazing service, personable company and love the surround

No review given but 5 stars left for surround, delivery driver and overall satisfaction.

Hello Shaun, Just a note to say thank you for the Stour Fire Surround which arrived here this morning dead on time and in very good shape. Nice to do business with good people that know their product and a willingness to communicate with their customers. Everything is good and we look forward to having the surround fitted next Friday.

Best wishes to everybody for Christmas and the New Year.

I telephoned the company to order my fire surround as I was unsure of some of the details needed. The help I received was fantastic. I really felt I was in the hands of a company that knew what they were doing. This gave me confidence to order. The pleasant professional attitude of staff was very refreshing.
Thank you very much will have no qualms about recommending you to others.

Just to let you know surround arrived this morning. It's great and fits a treat, photo attached. Just want to say very impressed by the whole service. I will definitely be recommending you to others and you can quote me on it :)

Many thanks for all your help.

The fire surround fits perfectly and looks fantastic. Thanks for your help with everything.
Regards,

From my first phone call to order a made to measure surround and hearth, to delivery, everyone was very helpful and friendly. Thank you for my beautiful surround and hearth which we love.

Just a quick note to thank you and your colleagues for all your help. The order was delivered on time and damage free as you had stated. It was fitted the following day by an excellent local fitter, whose meticulous work has done full justice to the fire. We are now the proud and very happy possessor of a beautiful looking fire and are very happy with the whole experience. We have, unfortunately, not always been so lucky. I was a little nervous at placing such a large order for something such as this over the internet. I can say that the level of service that you and your team have provided throughout, has been reassuringly attentive and professional. I would not hesitate to recommend you to others and will certainly come back to you if I have further requirements.

Thanks for everything,

Delighted with the fire surround.

Good to deal with, very helpful discussing our needs. Delivered exactly on time.

Good quality product

Dear Sirs, I have installed the fireplace that was delivered last Thursday and was very pleased how straightforward it all was.

Many thanks for your excellent service.

Fantastic quality and couldn't be happier with the fireplace suite.

I don't post many reviews but I felt I had to with these guys.
Very happy with everything, was really good to actually discuss with someone over the phone what our requirement was, double / triple check measurements esp as this wasn't a replacement but a new install.
Even managed to know that I needed to check the colour so sent some colour samples which I'm pleased they did as we had the wrong one in our head.
Super quick delivery, it's spot-on
Thanks so much, team!

I am very pleased with my purchase just need to get someone in to fit it in for me, Delivery driver was very good and friendly, Have a lot of steps out front and traffic bit much but he was very good.

Amazing company and very helpful. Nothing was too much trouble.
Ordered a fire surround and it arrived on the day they said it would. Can’t fault them.

The surround is lovely and of good quality.

Our fire surround was delivered today and we are absolutely thrilled with it. It’s already fitted and fits perfectly - we got there in the end with your help!

Many thanks for your prompt and reliable service.

Fireplace is in and looks great. The driver was really helpful and explained how to fit it which was great.
It was a bit tight to fit, down to us and our measurements, so we had to adjust the negative rebate. After doing the adjustments we’ve noticed that there is now a very small strip without paint and I wonder if I could I buy some paint to fill in the gap?

Received our surround on Thursday and couldnt be happier. They were so helpful in making sure we got the best proportions for the surround while fitting our new fire inset perfectly. Very helpful and lovely finished product.

Very pleased with all aspects of viewing, choosing, ordering and the delivery of our new fireplace. Would recommend. Thank you.

Just wanted to say how pleased we are with our bespoke fire surround. Delivered on the day expected, looks exactly as we hoped for, easy to install and fits perfectly.
Thanks again for your help and advice with the measurements.

Just a note to say Thankyou for the fire surround
Super happy with the final result!
Your video instructions made fitting the brackets super easy as well

Thanks again

We are sending this email to confirm our absolute delight with your service and the superb service from your chap who delivered and took care to unpack and make sure we were completely satisfied.

Sincerely Yours

Hi, Staff at Fire And Surround.
We installed the surround, and we are very happy with the purchase. Please find the photo attached.

After reading the website guides I still had a query about rebates. A quick call and all was explained to me and I was bid goodbye, there was no push to order but I was more than happy to do so. Despite a delay in delivery, the communication with Fires and Surrounds was excellent and I would highly recommend them to anyone.

We absolutely love our new fire surround! It has completely transformed our space and adds so much warmth and character to the room. Thank you for the excellent service – we couldn’t be happier!

Really helpful customer service both pre and post sales. Shaun helped me on several occasions with technical queries and colours. Arrived on time and looks great. Thanks again. Would fully recommend. Very positive experience.

Brilliant service from ordering right through to delivery. Over the moon with our new fire surround it looks absolutely fantastic. Would certainly recommend this company.

From the initial phone call to the fireplace being delivered, first-class service.
The fireplace and fire finish off our living room perfectly. My husband put it up in no time at all, and the instructions were very easy to follow.
We are extremely happy with our new purchase.

We absolutely love our Stratus Fireplace Suite.
We needed non standard measurements to fit the carpet cutout and it fitted perfectly.
The staff were most helpful sorting this out.
The delivery driver was also very helpful.
The fireplace suite oozes quality and is extremely well made.
Excellent product and service, 100% recommended.
Thanks.

We took delivery of our Austin, custom made surround yesterday. Just wanted to let you know that we are trilled with it. It finishes the room and looks stunning! Many thanks for all the help you gave us with the measurements and ordering. Excellent service!
Kind regards

Excellent service from the wood samples that were sent to the delivery of the surround and fire.

The surround was unwrapped in front of me and checked by myself and the delivery driver to make sure I was happy and there were no problems.Very happy with the price, service and quality. Have since ordered the matching mirror.

Would definitely recommend.