Customer testimonials

Just wanted to say thank you so much for my beautiful Salisbury fire surround also thank you to Kevin for his patience with me and all my phone call to him

I will be recommending you to all my friends

Hi there, would just like to thank you for your great service - the fireplace surround is lovely, really pleased with the quality and obviously the price!

Many Thanks

I had been quoted a much higher price for a very similar surround, but after viewing your website and watching the videos I opted to buy from you. The service was excellent. Because I wanted custom measurements I was phoned and we went through all my measurements which highlighted an error I had made. The guy then suggested I extend another measurement to make it look better.
The delivery was on time and the delivery man unpacked everything so that I could check it all. The fitting kit was realy easy to use especially after looking at the video online. I am so pleased with the fire surround, and it's quality at such a great price.

We are extremely pleased with our fire surround, the help we received when customising it and the efficiency from order to delivery. We couldn't recommend more highly.

Hi have just received my surround and mirror. I am totally delighted with them.From Malcolm who was my first contact to the lovely young chap who delivered them it was a delight to deal with your company.I would not hesitate to recommend your company to anyone.

Thanks again

Well impressed with the customer care a confirmation call to say my made to measurements were ok to a call for a 2 hour delivery window
Very easy to fit looks fantastic

A beautiful well made surround, not cheap, but you really do get what you pay for. Buying experience also very good. Initial phone enquiry most helpful, free colour samples spot on, delivery within the agreed time slot. Free modified rebate exactly to my requirements. How to videos well worth a look. A piece of nice-looking solid oak " furniture "

Quick delivery, was advised of time and date and was delivered within the timeframe. Received a phonecall a week before to advise.

Very impressed with the fire surround and your customer service.

Many thanks.

Just want to say the gentleman who delivered our fire surround today was helpful and it arrived when they said. We haven’t yet installed the surround yet but I’m very happy :) with my surround and the colour is the same as the picture. A big thank you to the gentleman who delivered it, service with a smile :)
xx

Dear Fires and Surrounds,

I've had a major redecoration project at home and have dealt with quite a few tradesmen and companies. You would think that the service you receive, in this day and age of customer service , would be good but sadly this has not been the case - but the service from you has been fabulous and my new bespoke fireplace surround fantastic. I just wanted to say a big thank you for all your help and the surround which puts the final finishing touch to my room.

Many thanks

Brilliant for service

Just to say your delivery man has just left our home his attitude and efficiency was a credit to your company and we a blown away with the fire the colour matches our furniture as if it was made from the same piece of wood. We have said it to you in previous emails but sincerely we would both like to thanks you for your patience with us and for ‘going that extra mile’ we will not hesitate your recommend your company – tell your boss you deserve a pay increase.

Regards

Good quality, easy to install. Great Design.
Delivered on time and to an agreed time slot, provided in advance.

I can not fault this company great service from beginning to end, and so happy with the surround

I visited several establishments in person and via the Internet looking for a wooden fire surround for our bedroom, for ornamental purposes. We had an existing cast iron insert which we wanted to re-use which is not a standard size. I was amazed that Fires & Surrounds not only had a vast choice of styles but would also produce a bespoke size. The finished product was delivered within a couple of weeks & unwrapped by the driver in the bedroom. It's just what we wanted & looks very smart. I would also say that having shopped around, it was great value.

Regards

I am delighted with the colour, the finish and the quality of the fireplace.

The advice given by the salesperson was first class. I described the decor of the room and he suggested Olive, which I had not considered, but it was a perfect match. He also calculated the size adjustments I needed to slim the surround so that it did not overpower the room.
The delivery driver was also very polite and helpful.

I highly recommend this company and their fireplaces.

Received the fire surround and is fitted - very pleased with the fireplace and the whole experience - will recommend if asked.
Many thanks,

Surround delivered promptly as advised all in accordance with my requirements Thanks for assistance, all now installed, Sharon really pleased with end result

Regards